Night Porter

Bournemouth Highcliff Marriott Hotel; Bournemouth; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Workplace pension scheme

28 days holiday (including bank hols)

Comprehensive Training and Development

Complimentary gym access

Cycle to work scheme

Uniform, meals on duty and free car-停车

Employee Assistance Program

BenefitHub enrolment with deals

Marriott discount Card

Job summary

Bournemouth Highcliff Marriott is seeking a Night Porter to join their team on a full-time basis, delivering high standards of guest service during the night while maintaining safety and security across the premises.

The role involves welcoming guests, handling late check-ins/check-outs, monitoring security systems, and supporting emergency procedures as needed, with full training provided for hospitality operations.

Qualifications

• Previous experience in hotel or hospitality environments is preferred but not essential as full training will be provided.
• Excellent communication skills, with proficiency in English to interact with guests and colleagues.
• Strong organisational skills to efficiently manage guest requests.
• Ability to work independently during night hours while maintaining vigilance and professionalism.
• A friendly, approachable demeanour with a focus on delivering outstanding customer service.
• Flexibility to work overnight shifts on a rota basis.
• Knowledge of health and safety regulations relevant to hotel operations is beneficial.

Responsibilities

• Welcome and assist guests arriving during the night, ensuring a warm and professional first impression
• Manage guest check-ins and check-outs efficiently while maintaining high standards of phone etiquette
• Respond promptly to guest enquiries, requests, and complaints with courtesy and professionalism
• Monitor security systems and conduct regular patrols of the hotel premises to ensure safety and security
• Ensure the lobby and public areas are clean, organised, and welcoming throughout the shift
• Assist with emergency procedures if required, including fire safety protocols and evacuation procedures

Skills

Excellent communication

English proficiency

Customer service

Night shift resilience

Job description

Set in a stunning location overlooking the beach and newly refurbished, The Bournemouth Highcliff Marriott is currently recruiting for a dedicated Night Porter to join our team on a full-time basis. This vital role involves providing exceptional customer service during the night, ensuring the safety, security, and comfort of our guests and premises. The ideal candidate will possess excellent communication skills, a professional demeanour, and experience within the hospitality industry.

Perks You Deserve

We’ll support you in and out of the workplace by offering:

• Workplace pension scheme
• 28 days holiday (including bank holidays)
• Comprehensive Training and Development program
• Complimentary gym access
• Cycle to work scheme
• Uniform, meals on duty and free car-parking provided
• Employee Assistance Program
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
• Marriott discount Card offering discounted hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries

Job Summary

• Welcome and assist guests arriving during the night, ensuring a warm and professional first impression
• Manage guest check-ins and check-outs efficiently while maintaining high standards of phone etiquette
• Respond promptly to guest enquiries, requests, and complaints with courtesy and professionalism
• Monitor security systems and conduct regular patrols of the hotel premises to ensure safety and security
• Ensure the lobby and public areas are clean, organised, and welcoming throughout the shift
• Assist with emergency procedures if required, including fire safety protocols and evacuation procedures

Requirements

• Previous experience in hotel or hospitality environments is preferred but not essential as full training will be provided
• Excellent communication skills, with proficiency in English to interact with guests and colleagues
• Strong organisational skills to efficiently manage guest requests
• Ability to work independently during night hours while maintaining vigilance and professionalism
• A friendly, approachable demeanour with a focus on delivering outstanding customer service
• Flexibility to work overnight shifts on a rota basis
• Knowledge of health and safety regulations relevant to hotel operations is beneficial

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Operating as a Marriott Franchise Hotel we are an equal opportunities employer.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.