Night Operations Supervisor — Guest Experience & Safety

Dalata Hotel Group plc; Brighton; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€ / £60 Employee rate on rooms for all

30% Off Friends & Family rate

Extra annual leave day (5 days max)

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Job summary

Dalata Hotel Group plc in Brighton invites applications for Assistant Night Manager to ensure smooth nightly operations and deliver exceptional guest service. Join a team focused on growth, with Dalata Academy programmes and internal opportunities.

You will lead the night shift, support guest relations, uphold safety standards, perform night audit tasks, assist with front desk duties, and mentor the night team to drive excellence across the property.

Qualifications

• 2–3 years in a similar night or reception role
• Excellent knowledge of the hotel business
• Previous hospitality experience is essential
• Good computer skills and Opera knowledge
• Knowledge and experience of using Brilliant electronic front office system
• Excellent leadership and development of people
• Excellent organisational skills and ability to oversee and delegate
• Warm, friendly and approachable personality
• Ability to work on initiative and as part of a team

Responsibilities

• Ensure smooth operation of hotel during night shifts with top customer service
• Support guest relations by addressing inquiries and resolving issues
• Maintain health and safety standards at night, including fire walks and security checks
• Perform front office duties, including assisting with the night audit report and guest check-in/check-out
• Collaborate with the Night Porters and oversee their nightly tasks
• Provide food and beverage service to guests during night hours
• Support the team in achieving operational goals through audits and quality evaluations
• Aid in the development of the Night team for career advancement opportunities
• Contribute to strategic operations of the hotel based on nightly observations

Skills

People leadership

Organisational skills

Customer service

Front desk operations

Night audit

Tools

Opera

Brilliant PMS

Job description

Dalata Hotel Group plc in Brighton invites applications for Assistant Night Manager to ensure smooth nightly operations and deliver exceptional guest service. Join a team focused on growth, with Dalata Academy programmes and internal opportunities.

You will lead the night shift, support guest relations, uphold safety standards, perform night audit tasks, assist with front desk duties, and mentor the night team to drive excellence across the property.