Night Manager — Lead, Develop & Delight Guests

Dalata Hotel Group plc; Derry/Londonderry; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 employee rate on rooms at Dalata

30% off Friends & Family rate

Extra AL day per year (max 5)

Employee Assistance Programme

Cycle to Work/Transport schemes

Pension access

Dalata Academy development programmes

Staff team-building and charity events

Job summary

Dalata Hotel Group plc is seeking a proactive Night Manager to oversee the hotel’s night operations and deliver top-tier guest service. You will manage night porters, supervise night audit processes, and ensure safety procedures are followed, contributing to an efficient, welcoming overnight environment.

The role requires hospitality experience, strong leadership, and proficiency with Opera and front-office systems, enabling smooth night processes and ongoing staff development.

Qualifications

• 1-2 years in a similar night or reception role.
• Excellent knowledge of the hotel business.
• Previous hospitality experience is essential.
• Good computer skills and knowledge of Opera is required.
• Knowledge and experience of using the Brilliant electronic front office system.
• Excellent skills in People leadership and development.
• Excellent organisational skills and the ability to oversee & delegate work to others.
• A warm, friendly and approachable personality when dealing with fellow staff and guests.
• Ability to work on their initiative as well as part of a team.

Responsibilities

• Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service.
• Guest relations.
• Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid.
• Performed front Office duties, including running the night audit report and check-in and checking out guests.
• Managing the team of Night Porters and their nightly tasks.
• Food & Beverage service at night.
• Lead the team to achieve goals with mystery audits, customer comment index, quality evaluations and hotel standards.
• Lead and develop the Night team, making sure that they become prepared for the next step in their career.
• Contribute to the strategic running of the hotel.

Skills

Night/reception experience

People leadership

Organisational skills

Team delegation

Customer service

Initiative & teamwork

Education

Hospitality qualification

Tools

Opera

Brilliant front office

Job description

Dalata Hotel Group plc is seeking a proactive Night Manager to oversee the hotel’s night operations and deliver top-tier guest service. You will manage night porters, supervise night audit processes, and ensure safety procedures are followed, contributing to an efficient, welcoming overnight environment.

The role requires hospitality experience, strong leadership, and proficiency with Opera and front-office systems, enabling smooth night processes and ongoing staff development.