Night Operations Supervisor — Free Parking

Holiday Inn; Luton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Employee discount across IHGProperties

Free parking on-site

On-site gym

Meals on duty

Service charge

Job summary

Holiday Inn London Luton Airport is seeking a dedicated Night Supervisor to oversee overnight operations in a busy hotel environment. You will ensure guests receive professional service at reception, bar, restaurant and room service while completing all night audit procedures and maintaining brand standards.

The role requires strong communication, the ability to work independently or as part of a team, and a proactive attitude with attention to detail. Knowledge of Opera Cloud is advantageous.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Previous experience in a similar role or customer service position is an advantage.
• A proactive attitude and attention to detail.
• Knowledge of Opera Cloud

Responsibilities

• Assist reception, bar, restaurant and room service during night hours to ensure guest satisfaction.
• Perform night audit procedures and ensure financial controls are followed.
• Maintain high standards of cleanliness and safety in all hotel areas.
• Coordinate with team to handle luggage, wake-up calls and breakfast setup.
• Provide information on facilities, services and promotions to guests.
• Support duty manager in daily hotel operations.
• Handle requests and projects from General Manager to enhance business.

Skills

Communication

Teamwork

Customer service

Attention to detail

Proactive attitude

Tools

Opera Cloud

Job description

Holiday Inn London Luton Airport is seeking a dedicated Night Supervisor to oversee overnight operations in a busy hotel environment. You will ensure guests receive professional service at reception, bar, restaurant and room service while completing all night audit procedures and maintaining brand standards.

The role requires strong communication, the ability to work independently or as part of a team, and a proactive attitude with attention to detail. Knowledge of Opera Cloud is advantageous.