Night Operations Supervisor

Goodnus; Harlow; On-site; GBP 32,000 - 42,000; Full time

Job summary

Goodnus is seeking a Night Operations Supervisor to lead our overnight team, ensuring accurate and timely deliveries while maintaining high service levels. You will report to the Logistics Director and manage night staff, rotas and handovers to uphold our OTIF target by 07:00.

The role requires supervisory experience, strong organization and a good grasp of WMS, with a focus on safety and continuous improvement. This is a night shift position supporting our London-area operations.

Qualifications

• Previous experience in logistics, distribution or operations.
• Proven supervisory and team leadership experience.
• Strong organisational, communication and problem-solving skills.
• Good understanding of Warehouse Management Systems (WMS).
• Ability to work under pressure and meet tight deadlines.
• Knowledge of health and safety requirements and basic IT skills.

Responsibilities

• Supervise and coordinate night operations, including controllers, team leaders and drivers.
• Monitor KPIs, delivery accuracy, productivity and service levels.
• Ensure all orders are processed accurately and delivered on time.
• Manage rotas, annual leave, absences and return-to-work processes.
• Conduct quality assurance checks and complete operational handovers and reports.
• Train, coach and develop team members through regular feedback and appraisals.
• Ensure compliance with company procedures and health and safety standards.

Skills

Logistics experience

Supervisory experience

Team leadership

Organisational skills

Communication skills

Problem-solving

WMS knowledge

Health and safety knowledge

Under pressure

Tools

WMS

Job description

Hours: Monday to Friday, 00:00-09:00, 40 hours per week.

Reports to: Logistics Director

Probation: Up to six months

About Us

At goodnus, we’re not your typical delivery company. Built on reliability, quality and convenience, we’ve become one of London’s leading food and beverage suppliers.

Every day, we deliver premium products, from fresh milk and fruit to snacks, drinks and breakfast essentials, to some of the world’s most recognisable workplaces and London’s most iconic buildings.

As we continue to expand, we’re looking for talented people to help us deliver exceptional service and support our growth.

About the Night Operations Supervisor Role.

We’re looking for an experienced and motivated Night Operations Supervisor to lead our overnight operations team, ensuring deliveries are accurate, efficient and completed on time.

Reporting to the Logistics Director, you’ll oversee overnight staff, drive operational performance and ensure our target of 100% On Time In Full (OTIF) delivery by 07:00 is achieved.

The Night Operations Supervisor Will:

• Supervise and coordinate night operations, including controllers, team leaders and drivers.
• Monitor KPIs, delivery accuracy, productivity and service levels.
• Ensure all orders are processed accurately and delivered on time.
• Manage rotas, annual leave, absences and return-to-work processes.
• Conduct quality assurance checks and complete operational handovers and reports.
• Train, coach and develop team members through regular feedback and appraisals.
• Ensure compliance with company procedures and health and safety standards.
• Resolve operational issues and work closely with warehouse, procurement and customer service teams.

Essential Skills and Experience:

• Previous experience in logistics, distribution or operations.
• Proven supervisory and team leadership experience.
• Strong organisational, communication and problem-solving skills.
• Good understanding of Warehouse Management Systems (WMS).
• Ability to work under pressure and meet tight deadlines.
• Knowledge of health and safety requirements and basic IT skills.

Desirable:

• IOSH qualification
• Train the Trainer qualification
• Food Safety qualification