Night Manager: Lead Warm Welcome & Night Ops Excellence

Village Hotels - Nottingham - Reception / Nights; East Midlands; Vor Ort; GBP 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

Gym membership

Hotel stays

Food & drink discounts

Friends & family discounts

Retail discounts

Mental health support

Zusammenfassung

Village Hotels is seeking a proactive Night Manager to lead the reception and front of house during the night shift. You will be the face of Village during late hours, upholding brand standards, driving guest satisfaction, and guiding your team to excellence.

You will oversee overnight operations, manage check-outs, and work with the team to maintain high standards of hospitality while ensuring a safe, welcoming environment for guests and colleagues alike.

Aufgaben

• Lead the night shift across reception and front of house to maintain brand standards and guest satisfaction.
• Manage check-out processes and ensure guests depart happy and ready to return.
• Monitor and improve overnight KPI performance and colleague leadership during your shift.

Jobbeschreibung

Village Hotels is seeking a proactive Night Manager to lead the reception and front of house during the night shift. You will be the face of Village during late hours, upholding brand standards, driving guest satisfaction, and guiding your team to excellence.

You will oversee overnight operations, manage check-outs, and work with the team to maintain high standards of hospitality while ensuring a safe, welcoming environment for guests and colleagues alike.