Night Manager

Village Hotels - Nottingham - Reception / Nights; East Midlands; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Gym membership

Hotel stays

Food & drink discounts

Friends & family discounts

Retail discounts

Mental health support

Job summary

Village Hotels is seeking a proactive Night Manager to lead the reception and front of house during the night shift. You will be the face of Village during late hours, upholding brand standards, driving guest satisfaction, and guiding your team to excellence.

You will oversee overnight operations, manage check-outs, and work with the team to maintain high standards of hospitality while ensuring a safe, welcoming environment for guests and colleagues alike.

Responsibilities

• Lead the night shift across reception and front of house to maintain brand standards and guest satisfaction.
• Manage check-out processes and ensure guests depart happy and ready to return.
• Monitor and improve overnight KPI performance and colleague leadership during your shift.

Job description

Night Manager

The Role Outline: Your Shift at a Glance

Your focus is managing the Reception and front of house areas in line with company guidelines and brand standards. You are the face of Village during the night shift, driving consistently high standards of hospitality and inspiring your team to truly excel. You will ensure check out is the final stop to confirm our guests leave happy, satisfied, and looking forward to their next visit.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.

Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

How the Village Thrives

We live our culture through four simple commitments:

• We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose. We deliver our Front of House KPIs consistently, which impacts the overall EBITDA for the hotel.

• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and work effectively with all other departments within the hotel.

• We Care: We care about our impact on guests, the community, and each other. We create an engaged team through development opportunities, reward, recognition, and a strong culture of teamwork and support.

Your Shift: What You’ll Actually Be Doing

As our Night Manager, you are leading the hotel through the night. We trust you to handle:

• The Ultimate Welcome: Delivering a warm, vibrant welcome to all late arrivals and assisting guests in a friendly, courteous, and professional manner.

• Commercial Hustle: Reviewing wage costs, driving the use of Opera to note special requirements, balancing accounts daily, and taking every opportunity to upsell rooms.

• Problem Solving: Dealing efficiently with reservations and handling any complaints politely and positively to resolve issues in a timely manner.

• Inspirational Leadership: Recruiting great people, tracking daily reports, and benchmarking individual team members' performance against high-performance behaviours.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage daily and weekly checks, investigate any discrepancies, and implement procedures to reduce mistakes.

We Empower & Elevate our people. If you want Room to Grow, we provide the support to help you assist in the production of budgets by liaising with your Financial Controller. We constantly Innovate & Progress so we can Inspire Excellence and smash our targeted Guest Rate results together.

The Perks: What’s In It For You?

• Gym Membership: 2 x complimentary gym memberships at your home hotel.

• Hotel Stays: Hotel rooms from £20 across 34 hotels.

• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.

• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.

• Retail & Lifestyle: Hundreds of brand discounts via the Village app.

• Support: 24/7 Mental Health support via our Employee Assistance Programme.

We are not looking for perfect CVs, we are looking for great leaders. If you enjoy building an engaged team and taking full responsibility for our guests' safety and satisfaction throughout the night,

At Village, we’re all about personality, ambition, and bringing your real self to work. Diverse perspectives are what keep our business buzzing, so whatever your background, you’ll find a welcoming place to build your career here.

Please note that we often receive a high volume of applications. Because of this, job roles may close earlier than the advertised closing date.

*Please note

- All offers are subject to successful DBS checks in this role