Night Manager

Cambridge House; City of Westminster; On-site; GBP 32,000 - 46,000; Full time

Job summary

Cambridge House, a luxury Auberge Collection property in Mayfair, seeks a Night Manager to safeguard the guest experience through the night, leading the team with calm confidence and impeccable attention to detail.

You will oversee overnight operations, manage the Night Audit, prepare for the day ahead, and ensure safety, discretion and luxury remain at the forefront of every stay.

Qualifications

• Prior experience as Night Manager or similar leadership role in luxury hospitality.
• Ability to work independently and under pressure.
• Excellent communication and interpersonal skills.
• Knowledge of Opera Cloud or a similar PMS.
• Willingness to work overnight shifts, including weekends and holidays.

Responsibilities

• Be the welcoming presence at Cambridge House overnight with warmth and attention to detail.
• Create a calm overnight atmosphere, helping guests feel at home from dusk to dawn.
• Anticipate and respond to guests' needs with empathy and discretion.
• Lead as Manager on Duty overnight, providing calm leadership.
• Prepare the House for the day ahead by reviewing arrivals and priorities.
• Oversee Night Audit with accurate financial processes and reporting.
• Maintain the property's luxury standards and presentation.
• Ensure guest and team safety, responding to emergencies as needed.
• Remember guest preferences to build returning-guest connections.
• Provide clear handovers to daytime team for a seamless shift change.
• Look for ways to improve night operations and service culture.
• Uplift team morale and ensure smooth night-to-day transition.

Tools

Opera Cloud

Job description

Company Description

Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.

Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life.

For more information: auberge.com/cambridgehouse/

Follow Cambridge House, Auberge Collection on Instagram and Facebook @CambridgeHouseAuberge

Job Description

As Night Manager of Cambridge House, you will be the guardian of the House throughout the night, ensuring every guest experiences the same exceptional standards of service, comfort and care long after the day has ended. With calm confidence and impeccable attention to detail, you will oversee the House, leading the team, anticipating guest needs and ensuring operations run seamlessly through to the morning.

Key Responsibilities:

• Be the welcoming presence throughout the night at Cambridge House, ensuring every arrival, departure and guest interaction is delivered with genuine warmth, thoughtful care and attention to detail.
• Create a calm and reassuring atmosphere overnight, helping every guest feel relaxed, comfortable and effortlessly at home from dusk until dawn.
• Anticipate guests' needs with intuition and care, responding thoughtfully to requests and resolving concerns with empathy, discretion and a commitment to creating memorable moments.
• Embrace the role of Manager on Duty overnight, providing calm leadership, thoughtful decision-making and steady support for both guests and fellow team members.
• Prepare the House for the day ahead by reviewing arrivals, departures and operational priorities, ensuring every detail is beautifully in place before the morning begins.
• Oversee the Night Audit with accuracy and care, ensuring financial processes, guest accounts and operational reporting are completed efficiently and in line with company standards.
• Take pride in maintaining the exceptional presentation, organisation and sense of luxury that make Cambridge House such a special place to stay.
• Help ensure the comfort, safety and wellbeing of guests, team members and the House by responding calmly to overnight situations, supporting emergency procedures and carrying out routine operational checks.
• Build genuine connections with returning guests by remembering personal preferences and creating thoughtful touches that make every visit feel familiar and special.
• Prepare clear, thoughtful, well-structured handovers for the daytime team, sharing important guest information, operational updates and priorities to support a seamless transition between shifts.
• Look for opportunities to make each night even better than the last, contributing ideas, refining ways of working and helping nurture the exceptional culture and service that define Cambridge House.

Qualifications

• Previous experience as a Night Manager, Night Supervisor, Duty Manager or similar leadership role within a luxury hospitality environment preferred.
• Proven ability to work independently, take ownership and make sound decisions under pressure.
• Excellent communication and interpersonal skills with the ability to build strong relationships with guests and colleagues.
• Strong knowledge of Opera Cloud or similar PMS.
• Flexible availability to work overnight shifts, including weekends and public holidays.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge