Night Manager

The-Montcalm-Royal-London-House; Greater London; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday allowance (28 days +)

Paid birthday leave

Comprehensive wellbeing support

Exclusive room rate discounts

International hotel discounts

Recognition programmes

Continuous learning & development

Paid volunteering day

Employee referral programme

Complimentary meals on duty

Job summary

Montcalm Collection in London is seeking an experienced Night Manager to oversee all hotel operations during the night shift, ensuring exceptional guest service, safety and audit accuracy.

You will lead the night team across departments, manage late arrivals and VIP guest care, and uphold our luxury standards. A degree in Hospitality Management and fluent English are required, with strong financial auditing skills and Opera PMS proficiency.

Qualifications

• Degree or diploma in Hospitality Management or equivalent experience.
• Proven experience in Front Office or Night Management within luxury hotels.
• Fluent English required; additional languages are an advantage.

Responsibilities

• Lead the night shift team to ensure smooth overnight operations across Front Office, Housekeeping, F&B and Security.
• Greet and assist guests with check-in/check-out and requests during the night.
• Act as the senior hotel representative during the night and handle VIP guest care.
• Oversee late arrivals/departures and conduct the nightly audit with accuracy.
• Maintain room availability records and ensure data integrity across systems.
• Coordinate with Housekeeping and Maintenance for morning readiness.
• Uphold Montcalm Collection’s luxury standards and discretion.

Skills

Hospitality management

Night management

Opera PMS

Financial auditing

English fluency

Education

Hospitality degree

Tools

Opera PMS or similar

Job description

BRAND INTRODUCTION

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first‑class personal service.

Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th‑century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team create unforgettable experiences for our guests.

While our walls speak of history, it’s our people, their ambition, and their creativity that shapes our future.

Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.

WHY JOIN MONTCALM COLLECTION

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
• Paid birthday leave, so you can celebrate your special day your way.
• We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
• Preferential gym membership rates, helping you maintain your health and vitality.
• Continuous learning and development opportunities, from hands‑on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day, giving you the opportunity to support a charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City‑wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

ROLE OVERVIEW

The Night Manager is responsible for overseeing all hotel operations during the night shift, ensuring the highest levels of guest service, safety, and operational standards. Acting as the senior manager on duty, the Night Manager provides leadership to the night team, resolves guest concerns, manages late arrivals and departures, and conducts the nightly audit process.

This role requires strong decision‑making, attention to detail, and the ability to act independently while always representing Montcalm Collection’s luxury standards and values.

RESPONSIBILITIES

• Lead the night shift team to ensure smooth overnight operations (Front Office, Housekeeping, F&B, Security).
• Greet and assist guests with check-in, check-out and any other request throughout the night.
• Serve as the senior hotel representative during the night.
• Oversee late arrivals, departures, and VIP guest care.
• Deal with any book‑outs from or to our property, ensuring they are handled professionally.
• Address and resolve any guest complaints or issues promptly and efficiently, ensuring guest satisfaction.
• Ensure VIP guests and any special requests are handled with utmost care.
• Ensure Front Desk is always manned and available for the guests.
• Conduct the nightly audit, ensuring accuracy in financial reporting.
• Monitor room availability and ensure accurate recording of all transactions and guest information.
• Maintain hotel safety and security, including regular property checks.
• Manage emergencies and incidents in line with hotel procedures.
• Support Front Office systems and ensure guest data integrity.
• Ensure all operational procedures are followed in all departments and report on any discrepancies.
• Prepare shift reports and handovers for senior management.
• Coordinate with Housekeeping and Maintenance for morning readiness.
• Uphold Montcalm Collection’s standards of service, luxury, and discretion.
• Foster a positive work environment that encourages teamwork, professional development and high employee morale.
• Provide training and support to night team members to ensure compliance with standards and best practices.
• Respond to emergencies and incidents following hotel’s protocols and procedures.
• Master the Fire Evacuation procedure and implementation.

SKILLS AND QUALIFICATIONS

• Degree or diploma in Hospitality Management (or equivalent experience).
• Proven experience in Front Office or Night Management within luxury hotels.
• Proficiency in Opera PMS or similar hotel systems.
• Strong financial and auditing skills.
• Fluent English required, additional languages an advantage.

WORKING CONDITIONS

• Full‑time position, with overnight shifts.
• Requires flexibility with weekends and bank holidays.
• Extended periods of standing and walking may be required.
• Direct engagement with guests during late/early hours.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please notethat we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.