Night Manager

Dalata Hotel Group plc; Derry/Londonderry; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

Employee rate on rooms (Dalata owned)

30% Off Friends & Family rate

Extra annual leave day per year worked

Employee Assistance Programme

Cycle to Work/Transport schemes

Pension access

Dalata Academy development programmes

Staff appreciation & charity events

Job summary

Dalata Hotel Group plc is seeking a Night Manager to oversee the hotel’s night operations and ensure the highest level of customer service. You will manage guest relations, health and safety tasks, and front office duties while leading the Night Porters and ensuring nightly standards are met.

The role requires strong hospitality experience, leadership, and the ability to work independently as part of a team. Dalata Academy programmes support your development and progression within the company.

Qualifications

• 2-3 years in a similar night or reception role.
• Excellent knowledge of the hotel business.
• Previous hospitality experience is essential.
• Good computer skills and knowledge of Opera is essential.
• Knowledge of Brilliant electronic front office system.
• Strong leadership and people development abilities.
• Excellent organisational skills and the ability to oversee and delegate work.
• Warm, friendly and approachable with staff and guests.
• Able to work on own initiative and as part of a team.

Responsibilities

• Ensure smooth and efficient night operation with high customer service.
• Manage guest relations and resolve issues during night hours.
• Oversee health & safety duties including fire walks and security checks.
• Perform front office tasks including night audit, check-in/out and team supervision.
• Oversee Night Porters and their nightly tasks.
• Provide Night-time Food & Beverage service.
• Lead the Night team to meet audits, customer feedback, and hotel standards.
• Contribute to strategic running of the hotel.

Skills

Night operations

Guest relations

Health & safety

Front office operations

Opera

Brilliant PMS

People leadership

Organisation

Teamwork

Initiative

Tools

Opera

Brilliant

Job description

Night Manager

Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events

Your Job:

• Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service
• Guest relations
• Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid
• Performed front Office duties, including running the night audit report and check-in and checking out guestsManaging the team of Night Porters and their nightly tasks
• Food & Beverage service at night
• Lead the team to achieve goals with mystery audits, customer comment index, quality evaluations and hotel standards.
• Lead and develop the Night team, making sure that they become prepared for the next step in their career.Contribute to the strategic running of the hotel.

What You Will Need:

• 2 -3 years in a similar night or reception role
• Excellent knowledge of the hotel business
• Previous hospitality experience is essential
• Good computer skills and knowledge of Opera is
• Knowledge and experience of using the Brilliant electronic front office system
• Excellent skills in People leadership and development.
• Excellent organisational skills and the ability to oversee & delegate work to others.
• A warm, friendly and approachable personality when dealing with fellow staff and guests.
• The ability to work on their initiative, as well as being capable of working as part of a team

About Us

Dalata Hotel Group – We bring theheartof hospitalityto every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.