Night Operations Supervisor

Unite Group; Liverpool; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave + bank holidays

Pension scheme 4%–11%

Life assurance

Share save scheme

Enhanced Family Leave

Medicash

EAP

Volunteer day

Discounts in retail & hospitality

Job summary

Unite Group is seeking a Night Operations Supervisor to lead our night team at Unite Students or Hello Student properties. You will oversee overnight operations, respond to incidents, and ensure residents feel safe and well cared for.

You’ll coordinate handovers, supervise the night shift, manage rotas, and act as the escalation point for safety issues, delivering calm, decisive leadership. Experience in customer service, hospitality, property or operational environments, plus ability to lead

Qualifications

• Experience in customer service, hospitality, property or operational environment.
• Experience supporting or supervising teams.
• Ability to manage incidents and operational issues calmly under pressure.
• Good understanding of health and safety procedures.
• Organised, proactive and decisive during operational shifts.
• Strong communication and problem-solving skills.
• Experience in property, residential or hospitality environments is beneficial.

Responsibilities

• Lead night operations, ensuring the property remains safe, secure, and well maintained during your shift.
• Supervise and support the night team with clear direction and high service standards.
• Act as the main escalation point for incidents, leading responses to safety or operational issues.
• Respond to emergencies, coordinate resolutions, and record actions taken.
• Carry out safety checks and audits to ensure compliance with health and safety procedures.
• Monitor property standards, keeping communal areas clean, safe and welcoming.
• Manage team rotas and attendance for appropriate coverage and resource use.
• Oversee contractor access and activity on site, ensuring safe work practices.
• Maintain clear handovers with the day team and support residents with queries.

Skills

Customer service

Hospitality

Property operations

Team supervision

Incident management

Health & safety

Communication

Problem solving

Job description

Lead with confidence. Support your team. Keep our communities safe at night.

At Unite Group, we create Homes for Success through our student accommodation brands, Unite Students and Hello Student. This opportunity is with our Unite Students OR Hello Student brand.

Night Operations Supervisor

As a Night Operations Supervisor, you will take the lead during night shifts, ensuring our student accommodation property remains safe, secure and well managed.

You will oversee operational delivery overnight, lead the team on shift, and act as the key escalation point for incidents and resident needs. This is a hands‑on leadership role where you will make decisions, coordinate responses, and ensure a consistent, high-quality experience for residents.

Working closely with the wider property team, you will ensure seamless handovers between shifts and maintain a safe, supportive environment where residents feel comfortable and secure.

Your impact

Whilst no two days are the same at Unite Group, here's a flavour of what you'll be responsible for in this role:

• Lead night operations, ensuring the property remains safe, secure, and well maintained throughout your shift
• Supervise and support the night team, providing clear direction and maintaining high service standards
• Act as the main escalation point for incidents, making decisions and leading responses to operational or safety issues
• Respond to emergencies and incidents, coordinating effective resolution and ensuring all actions are recorded
• Carry out safety checks and compliance audits, ensuring health and safety procedures are followed at all times
• Monitor property standards, ensuring communal areas remain clean, safe and welcoming
• Manage team rotas and attendance, ensuring appropriate coverage and efficient use of resources
• Oversee contractor access and activity on site, ensuring work is carried out safely
• Maintain clear communication with the day team, ensuring effective handovers and continuity of operations
• Support residents with queries or concerns, ensuring they feel safe and supported

Your background

You don't need to follow a traditional path – what matters most is your ability to lead people, make decisions and respond confidently to operational challenges.

To be successful in this role, you will:

• Have experience in a customer service, hospitality, property or operational environment.
• Have experience supporting or supervising teams.
• Be confident managing incidents and operational issues, remaining calm under pressure.
• Have a good understanding of health and safety procedures.
• Be organised, proactive and comfortable making decisions during operational shifts.
• Have strong communication and problem-solving skills.
• Experience working in property, residential or hospitality environments would be beneficial.

Why it's great to work with US!

In this values‑led organisation, you'll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we'll help you build skills, confidence and a career you're proud of.

Alongside a competitive salary, we offer:

• A performance-related bonus paid twice a year
• 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days
• A generous pension scheme where contributions range between 4% and 11% depending on how much you save
• Life assurance worth 4 times your salary
• Share save scheme giving you access to purchase Unite Group shares at a discounted rate
• Enhanced Family Leave policies
• Medicash (Health Cash Plan)
• Employee Assistance Programme (EAP)
• One free volunteering day each year
• Retail and hospitality discounts

Alongside these benefits, you'll also have access to learning and development programmes designed to support your growth and career progression.

If you're expecting ordinary, think again. We're US, we're different - and we're proud of it.