Night Manager

Brightvision Capital Partners, LLC; Bridgwater; On-site; GBP 27,000; Full time

Job summary

Join a leading hotel as a Night Manager in Bridgwater, where you'll oversee night operations and ensure guest satisfaction. This role requires a confident individual with strong communication and organizational skills. Enjoy the perks of a competitive salary and exciting discounts across hotels and restaurants.

Benefits

Up to 4 Free nights in Accor Hotels annually

Discounted rooms in all Accor Hotels Worldwide

15% off in every Accor Restaurant or Bar

35% Discount in all MPW Restaurants

Qualifications

• Previous experience in a night or front desk role within hospitality preferred.
• Strong problem-solving skills.
• Excellent communication and customer service skills.

Responsibilities

• Oversee nightly hotel operations and ensure safety and satisfaction of guests.
• Handle guest requests and emergencies.
• Prepare and reconcile daily reports.

Skills

Problem-solving

Communication

Customer Service

Organizational Skills

Tools

Hotel PMS systems

Job description

The Mercure Bridgwater Hotel is located in the heart of Bridgwater town center and offers 119, 4 star bedrooms and is complimented by a Marco Pierre White Steakhouse Bar and Grill. Part of Accor Hotels, Mercure Bridgwater offers contemporary accommodation, excellent facilities and are committed to providing excellent guest experiences 24/7.

Job Description

Take the Lead as Night Manager at Mercure Bridgwater

We are currently seeking a confident, responsible, and service-driven Night Manager to join our team. As Night Manager, you will be responsible for the smooth operation of the hotel during overnight hours, ensuring the safety, comfort, and satisfaction of our guests throughout the night (10pm-6.30am).

Key Responsibilities:

Oversee the hotel’s nightly operations, ensuring all procedures are followed correctly

Welcome late arrivals and process night check-ins and check-outs

Conduct regular security checks of the building and public areas, ensuring guest and staff safety at all times

Handle guest requests, enquiries, and emergencies professionally and efficiently

Prepare and reconcile daily reports, balancing accounts and processing end-of-day procedures

Liaise with the Reception team to ensure a seamless handover to the morning shift

About You:

Previous experience in a similar night or front desk role within hospitality is preferred

Strong problem-solving skills and the ability to stay calm under pressure

Excellent communication and customer service skills

Highly organised with good attention to detail and numeracy skills

Ability to work independently and confidently make decisions overnight

IT literate; knowledge of hotel PMS systems an advantage (full training provided)

Successful candidates will undergo a basic DBS check (which we will pay for) which must be passed for probation to besuccessful.

Additional Information

We’re offering:-

·Salary: £26,582 / year (40h permanent contract)

· Up to 4 Free nights in Accor Hotels for every year of your employment

· Discounted rooms in all Accor Hotels Worldwide

· Discounted rate at all Legacy Hotels

· 15% Off your final bill in every Accor Restaurant or Bar

· 35% Discount in all MPW Restaurants

· Access to employee discount platform giving amazing discounts for hundreds of major companies including Supermarkets, High street and Fashion stores, Days out, Staycations / holidays and (non-MPW) Restaurants and Takeaways.