Night Manager

LGH Hotels Management Limited; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading hotel as a Night Manager, overseeing overnight operations and providing exceptional guest service. You'll lead the night team, manage emergencies, and handle audits while ensuring a safe and welcoming environment for guests. If you have a strong management background and excel in hospitality, we want to hear from you!

Benefits

Employee discounts on hotel rates

Access to IHG employee benefits program

Shopping discounts on various services

Cycle to work scheme

Free meals on duty

Free parking

Wellbeing support services

Qualifications

• Previous experience in a hotel or similar environment in a night management role.
• Excellent interpersonal skills and a professional demeanor.
• Strong understanding of safety and security procedures.

Responsibilities

• Manage overnight hotel operations, including front desk, security, and maintenance.
• Handle guest requests and ensure high standards of service.
• Complete nightly audits and maintain accurate records.

Skills

Customer Service

Leadership

Communication

Problem Solving

Job description

Become Our Night Manager and Lead the Way!

Are you a highly skilled and experienced professional ready to oversee our hotel's overnight operations? We're looking for a dynamic Night Manager to ensure our guests have a safe and comfortable stay.

What You'll Do:

• Lead the Night Team: Manage the night staff, ensuring they perform their duties to the highest standard.
• Smooth Operations: Oversee all hotel operations during the overnight shift, including front desk, security, housekeeping, and maintenance.
• Guest Excellence: Address guest requests and issues promptly, delivering exceptional customer service.
• Handle Emergencies: Manage any emergency situations, contacting the appropriate authorities when necessary.
• Nightly Audit: Complete the nightly audit and prepare reports for senior management.
• Safety First: Ensure all safety and security procedures are followed during the overnight shift.
• Budget Management: Manage the overnight budget, recording and accounting for all expenses.
• Coordinate Efforts: Work with other departments to address any issues or concerns promptly.
• Train and Guide: Provide training and guidance to night staff, ensuring high performance.
• Keep Records: Maintain accurate records of all overnight activities and incidents.

Why Join Us?

Be part of a team dedicated to maintaining excellence and ensuring our guests have a seamless experience. If you're ready to lead with expertise and make a difference, we want to hear from you!

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience working in a hotel or similar environment, preferably in a night management role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.

If you are a highly skilled and experienced night manager with a track record of success in a hotel environment, we would love to hear from you.

Hotel

The Holiday Inn Bristol-Filton is ideally located just off Junction 1 of the M32, close to the University of the West of England Bristol (UWE) and MOD Abbeywood. The hotel offers a variety of dining options, with a bar and lounge providing excellent all-day dining choices. Our Health and Fitness Club features a fully equipped gym, heated swimming pool, and sauna.

The hotel also boasts a fantastic Academy Conference Centre, capable of hosting up to 260 delegates, and an on-site fitness centre to meet all business and fitness needs. Additionally, the hotel is set on 16 acres of landscaped grounds, featuring a private fishing lake, which adds to the serene environment.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.