Night House Porter

Maybourne Hotel Group; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Excellent salary package

Pension Scheme

Job summary

The Connaught Hotel in Mayfair is seeking a dedicated full-time Night House Porter to join The Connaught Housekeeping team. You will ensure cleanliness, maintain and move bedroom equipment, and report damages and malfunctions.

This guest-facing role requires strong knowledge of hotel information and events to respond to guest enquiries. You will be an excellent team player with communication and guest care skills and ideally have proven experience within a similar environment.

Qualifications

• Ideally, proven experience within a role within a similar environment.

Responsibilities

• Maintain the highest level of cleanliness in daily assigned areas and ensure tidiness of bedrooms equipment; report damages and malfunctions.
• Be an excellent team player with strong communication and guest care skills, responding to guest enquiries.
• This is a guest-facing role requiring knowledge of hotel information and events to assist guests.

Job description

We are looking for a talented and passionate full-time Night House Porter to join The Connaught Housekeeping team at the award-winning 5-Star Deluxe Connaught Hotel.

Found at the heart of Mayfair village, The Connaught blends tradition with contemporary flair. With its bespoke service, 3,000-piece art collection, three Michelin-starred restaurant Hélène Darroze at The Connaught and London’s only Aman Spa, it has always been the choice for connoisseurs of the art of living well. Jean-Georges at The Connaught offers all-hours informal gourmet dining; and the exquisite Connaught Bar has won prestigious awards for its masterful mixology.

As a Night House Porter you will be responsible for ensuring the highest level of cleanliness and standard of daily assigned areas; maintaining, repairing and moving bedrooms equipment; and reporting damages and malfunctions.

This is a guest facing role and you must maintain high knowledge of Hotel information and special events in order to respond to guest enquiries. You will be an excellent team player, and have excellent communication and guest care skills. You will have pride and attention to detail in your work. Ideally, you will have proven experience within a role within a similar environment.

Benefits:

In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist, Osteopath and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour employee assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant employee recognition and award programme with generous prizes.
• Employee of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our infamous restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Staff Party, Annual Staff Children Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

This is a full-time role requiring 40 hoursper week.