Night House Manager

TN United Kingdom; Penrith; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Night House Manager to oversee hotel operations during the night. This role is perfect for someone who thrives in a dynamic environment and enjoys ensuring guests have a memorable experience. You will be responsible for running night audits, assisting guests, and maintaining security. With a commitment to exceptional customer service, you will play a crucial role in creating a welcoming atmosphere. Join a team that values connection and flexibility, and take your hospitality career to new heights in a stunning location by the lakeside.

Benefits

Team Discounts on Treatments

Special Rates for Friends & Family

Team Social Events

Career Development Opportunities

Dedicated Helpline for Support

Discounts at Restaurants

Relaxed Professional Environment

Qualifications

• Minimum of two years’ experience in a similar role.
• Experience running night audits is essential.
• Strong commitment to customer service and teamwork.

Responsibilities

• Oversee hotel operations during the night and run night audits.
• Ensure guest satisfaction and handle any issues that arise.
• Maintain security and cleanliness of the hotel.

Skills

Night Audit Experience

Diplomatic Nature

Hotel PMS Knowledge

Microsoft Office Skills

Front-of-House Experience

First Aid Qualification

Calm Under Pressure

Customer Service Commitment

Team Player

Tools

Hotel Integrated PMS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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Another Place Hotel, The Lake – a place to take your
hospitality career to new heights. With a team that values connection,
flexibility, variety, and challenge, we're all about making a meaningful impact
on our guest’s holiday. Our three core values - We Care, We Notice, We Change –
show what it means to work for a hotel which goes above and beyond for our team
and guests. At Another Place The Lake, we don't just provide a place for our
guests to rest their heads - we create memorable experiences that they'll
remember for a lifetime.

Does helping others have the holiday they deserve bring you
happiness? Do you love seeing guests smile because of the effort you’ve made?
Can you spot problems a mile off and work fast to resolve them? Then you could
be the Night House Manager we’re looking for.

The role:



The main duty of the Night House Manager is to be responsible for the operation
of the hotel during the night, while running night audits and providing
friendly and efficient reception service. This role is contracted for 40 hours
per week, four nights out of seven, and own transport is essential.

What your nights could look like:

• Oversee
  and assist in the smooth running of all guest-related issues
• Have
  a physical presence at the front desk until all guests have returned to
  their rooms
• Ensure
  the night audit is run accurately and in line with SOPs
• Prepare
  the arrival cards and charge cards for the following day’s arrivals
• Carry
  out regular floor checks
• Prepare
  and deliver any room service orders
• Oversee
  the night cleaner and ensure all areas are being cleaned to the required
  standard
• Ensure
  the internal security of the building. I.e. External doors are locked and
  secure, CCTV is monitored regularly
• Be
  responsible for the cleanliness of the reception area, and the cleaning
  and maintenance of the open fires
• Advise
  senior management of any major incident as per emergency contact sheet
• Enforce
  and comply with all company policies and procedures which are fundamental
  in maintaining effective performance, communication and good business
  reputation
• Provide
  a detailed handover to the early House Manager, including any guest
  related or maintenance issues
• support
  the management team with any relevant administration tasks as required
  
  
  
  

Job skills and requirements:

• A
  minimum of two years’ experience in a similar role
• Experience
  of running night audit
• Diplomatic
  nature
• A
  sound knowledge of a hotel integrated PMS system
• Good
  knowledge of Microsoft office, Word, Excel & Outlook
• Previous
  front-of-house experience
• First
  Aid qualification is preferred
• Current
  Enhanced DBS check is preferred
• Ability
  to remain calm under pressure
• Commitment
  to customer service
• Strong
  team player, with bags of enthusiasm and personality

What we can offer in return:

• A
  relaxed, professional place to work in a beautiful location – right on the
  shores of Ullswater
• Excellent
  career prospects in an ever-expanding organisation
• Special
  rates for you and your friends & family to stay at Another Place and
  Watergate Bay Hotel
• Team
  discounts on treatments in Swim Club
• Discounts
  for you and your friends & family to eat at our restaurants: at
  Rampsbeck, Living Space, Glasshouse and The Brackenrigg
• Team
  social events throughout the year
• Team
  assistance scheme – a dedicated helpline for support & advice on
  topics from mental health through to managing your finances

From discounted stays to training and development
opportunities, we're all about helping our team achieve their personal and
professional goals. Located in 18 acres of Lake District National Park, you'll
never be short on inspiration. Working at Another Place isn't just a job - it's
a transformative career opportunity. Apply now and join us in creating
memorable experiences that our guests and team remember for a lifetime.