House Manager

TN United Kingdom; Penrith; On-site; GBP 25,000 - 35,000; Part time

Job summary

Ein führendes Unternehmen im Bereich der Seniorenwohnanlagen sucht einen engagierten Hausverwalter, der sich leidenschaftlich für die Verbesserung der Lebensqualität der Bewohner einsetzt. In dieser abwechslungsreichen Rolle sind Sie das Herzstück der Gemeinschaft und bieten hervorragenden Kundenservice, organisieren soziale Veranstaltungen und unterstützen die Unabhängigkeit der Bewohner. Mit flexiblen Arbeitszeiten und einem unterstützenden Team bietet diese Position eine hervorragende Gelegenheit, in einem schönen Umfeld zu arbeiten und einen positiven Einfluss auf das Leben älterer Menschen auszuüben. Wenn Sie eine proaktive Einstellung und die Fähigkeit haben, in einem dynamischen Umfeld zu arbeiten, könnte dies die perfekte Rolle für Sie sein.

Benefits

Gruppenrentenversicherung

Lebensversicherung

Mitarbeiterunterstützungsprogramm

flexible Arbeitszeiten

großzügiger Jahresurlaub

Qualifications

• Erfahrung im Kundenservice und in der Front-Office-Dienstleistung.
• Proaktive Einstellung und hohe Kommunikationsfähigkeiten.

Responsibilities

• Begrüßung neuer Bewohner und Unterstützung beim Einzug.
• Verwaltung der Gartenanlagen und Gewährleistung der Sicherheit.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Organisation

Gesundheits- und Sicherheitsbewusstsein

Education

Erfahrung im Kundenservice

Erste-Hilfe-Qualifikationen

Tools

Microsoft Word

Microsoft Outlook

Job description

Social network you want to login/join with:

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone is the UK’s leading retirement living provider. We are looking for a House Manager to join our team at Pele Court in Penrith.

Pele Court is an exclusive development of one and two-bedroom retirement apartments for over 60s, located conveniently with easy access to local facilities.

Hours: 30 hours per week, Monday to Friday.

Benefits: Group personal pension, life assurance, Employee Assistance Scheme, flexible working hours, in a beautiful setting, and a generous annual leave entitlement.

About the Role of a House Manager

We seek a customer-centric House Manager to exemplify our high standards of customer service. The key role is to enhance our Homeowners’ quality of life and support their independence. This diverse role involves high-level customer service, front-of-house duties, and facilities management. The successful candidate will foster a strong community through event coordination and regular meetings to update residents and address their priorities.

Responsibilities include:

• Welcoming new Homeowners and assisting them in settling into their apartments.
• Providing professional front-of-house service and managing visitors courteously.
• Being the primary contact for Homeowners, offering support and advice as needed.
• Collaborating with partners and suppliers to ensure smooth estate operations.
• Representing McCarthy Stone to families and friends of Homeowners.
• Handling issues with sensitivity, confidentiality, and respect for privacy.
• Managing gardens and grounds to maintain a safe, secure, and pleasant environment.
• Facilitating social interactions and helping Homeowners enjoy retirement living.
• Ensuring compliance with Health and Safety regulations.

Key competencies for success:

• Excellent communication skills and a proactive attitude.
• Extensive experience in a customer service role.
• Professional approach with high standards.
• Ability to thrive in a dynamic, varied environment.
• Resilience and effective problem-solving skills.
• Basic Health and Safety awareness is advantageous.
• Proficiency in Microsoft Word and Outlook.
• First aid qualifications are preferred but training will be provided.

As part of McCarthy Stone, a rapidly expanding national company, you will receive comprehensive training and support, including courses on first aid, safety, and dementia awareness.

Could this role be perfect for you?

Applications will be reviewed upon receipt, and we reserve the right to appoint before the deadline.

McCarthy Stone celebrates diversity and promotes equality and inclusion. We welcome applications from all backgrounds.