Night Hotel Guest Services Specialist

Hotel Co 51 UK; Aberdeen City; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Health Cash Plan

Discounted room rates

Pension scheme

Holiday entitlement

Job summary

Hotel Co 51 UK is recruiting for a Night Auditor (Night Crew Member) at MOXY Aberdeen Airport. This full-time role involves front-line guest service, handling calls and ensuring brand standards are met while contributing to a positive team environment.

The position offers opportunities for development, health benefits, staff discounts on rooms and F&B, a pension scheme, and generous holiday entitlement with a 4-on/3-off rota.

Qualifications

• Experience in the service industry.
• Knowledge of hotel systems such as Opera and/or Micros.
• Knowledge of Food Safety & Licensing laws.
• Personal travel industry experience.

Responsibilities

• Top quality customer service.
• Working as part of a great team.
• First point of contact for guests.
• Answering internal & external calls.
• Good knowledge of hotel facilities and services offered.
• Dealing with general guest requests.
• Available to work when team and customers need you.
• Flexible with night shifts.

Skills

Guest service

Teamwork

Night shift flexibility

Tools

Opera

Micros

Job description

Hotel Co 51 UK is recruiting for a Night Auditor (Night Crew Member) at MOXY Aberdeen Airport. This full-time role involves front-line guest service, handling calls and ensuring brand standards are met while contributing to a positive team environment.

The position offers opportunities for development, health benefits, staff discounts on rooms and F&B, a pension scheme, and generous holiday entitlement with a 4-on/3-off rota.