Night Guest Services Concierge

Holiday Inn Express and Suites; Portsmouth; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Career development

Discounts on stays

Gym access

Wellbeing support

Job summary

Kew Green Hotels is seeking a Nights Guest Service Assistant to support overnight hotel operations, ensuring guest satisfaction and safety. You will greet late arrivals, manage reception duties, and assist with the night audit while maintaining brand standards.

You should be guest-focused, calm, and able to work independently during night shifts, with comfort using MS Office and strong communication skills. A positive, service-driven attitude is essential.

Qualifications

• Ideally, you will have previous experience in a fast-paced, customer-facing role and a genuine passion for delivering outstanding customer service.
• You are naturally attentive, able to anticipate guest needs, and confident working independently during night shifts.
• You will also: Be comfortable using a range of technology, including MS Office.
• Communicate clearly and professionally with guests and colleagues.
• Remain calm, organised and solution-focused, particularly during quieter overnight periods.

Responsibilities

• Building strong relationships with guests, adapting your approach to meet individual needs
• Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation
• Providing drinks service on our residents’ bar
• Preparing and delivering food from our 24 hour menu for guests arriving through the night
• Checking out any early arrivals, ensuring accurate billing and a positive lasting impression
• Completing any cleaning and set up required to ensure the hotel is ready for the next day
• Supporting the night audit process
• Ensuring fire and safety requirements are met
• Beyond day-to-day duties, you will be a role model for our values and culture, helping to ensure service excellence remains at the heart of everything we do.

Skills

Guest service

MS Office

Clear communication

Calm under pressure

Tools

MS Office

Job description

Kew Green Hotels is seeking a Nights Guest Service Assistant to support overnight hotel operations, ensuring guest satisfaction and safety. You will greet late arrivals, manage reception duties, and assist with the night audit while maintaining brand standards.

You should be guest-focused, calm, and able to work independently during night shifts, with comfort using MS Office and strong communication skills. A positive, service-driven attitude is essential.