Night Front Office Supervisor

Hyatt Corporation; City of Westminster; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

discounted hotel stays for you and 
f

Free meals on duty

50% discount on food and beverages

Uniform provided and laundered

Headspace membership

Learning and development opportunities

Job summary

Hyatt Regency London Stratford and Hyatt House London Stratford, part of Hyatt Hotels, are located in Stratford, East London, within Westfield Stratford City, a major urban destination. The hotels combine 350 guestrooms with diverse meeting spaces to serve business and leisure travellers.

We seek an experienced Night Operations lead to oversee Night Audit, ensure smooth overnight Front Office, manage check-in/out, train the Night Receptionist team, and cover for the Night Manager when required.

Qualifications

• Experience in hotel Front Office operations, ideally premium segment.
• Highly organized with strong multitasking skills.
• Proven leadership ability to motivate and guide a team.

Responsibilities

• Oversee Night Audit processes and reports for accuracy.
• Ensure smooth operation of all Front Office functions overnight.
• Manage check-in/check-out for all guests, ensuring efficiency.
• Provide guest-focused support during the night.
• Train and support the Night Receptionist team.
• Supervise Hosts and assist the Night Manager as needed.
• Provide cover for the Night Manager when required.

Skills

Night operations leadership

Front Office management

Team training

Guest service focus

Education

Hospitality experience

Tools

Front Office systems

Job description

• Oversee the preparation, completion, and accuracy of all Night Audit processes and reports.
• Ensure the smooth operation of all Front Office functions throughout the overnight shift.
• Manage the check-in and check-out process for all hotel guests, ensuring efficiency and exceptional service.
• Provide attentive, guest-focused support throughout the night, ensuring all needs are met promptly and professionally.
• Train, guide, and support the Night Receptionist team to uphold service excellence and operational standards.
• Supervise and train Hosts, assist the Night Manager, and contribute to the smooth and efficient running of the hotel.
• Provide cover for the Night Manager as required by business needs.

You have previous experience in hotel Front Office operations, ideally within the premium segment. Highly organised with strong multitasking skills, you take a guest-focused approach in everything you do. With proven leadership ability, you can motivate, guide, and support your team while maintaining professionalism, consistency, and exceptional attention to detail.

Hyatt Regency London Stratford and Hyatt House London Stratford are located in the vibrant Stratford area of East London within Westfield Stratford City, one of Europe's largest urban shopping and entertainment destinations.

Together, the hotels offer 350 contemporary guestrooms and suites along with 14 versatile meeting and event spaces. The property welcomes a diverse mix of business and leisure travellers and is within walking distance of Queen Elizabeth Olympic Park and the London Stadium. Dining experiences include Elondi Restaurant & Bar, offering modern British dishes influenced by the vibrant spirit of East London and made with locally sourced ingredients. Colleagues work in a dynamic and fast paced environment supporting both short stay and extended stay guest experiences in one of London's most vibrant and fast evolving neighbourhoods.

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Uniform provided and launtered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide