Night Front Office Associate

The Edinburgh Grand, a Luxury Collection Hotel; City of Edinburgh; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Maternity/Adoption leave

Course Sponsorship

F&B discount

Refer a Friend £250

Flexible working

Wagestream

Employee Assistance

Wellness events

Free meals on duty

Job summary

The Edinburgh Grand, part of Marriott’s Luxury Collection, seeks a Night Team Member to support overnight front desk operations and nightly financial reconciliations. You will balance and close daily transactions, assist guests, and coordinate with security and other departments to ensure a seamless stay.

The role requires experience in hospitality or finance, strong attention to detail, and flexibility to work night shifts.

Qualifications

• Previous experience in hospitality or finance roles with an understanding of accounting principles.
• Strong attention to detail and accuracy in financial reconciliation.
• Good communication skills and ability to handle guest inquiries professionally.
• Basic IT skills and familiarity with property management systems (PMS).
• Flexibility to work night shifts and stay focused.

Responsibilities

• Balance and reconcile daily financial transactions, including room revenue, food and beverage sales, and other charges.
• Prepare end-of-day financial reports for management, ensuring accuracy in accounting records and resolving discrepancies.
• Check in late arrivals, assist guests with inquiries, and provide overnight front desk support.
• Conduct regular security checks throughout the hotel to ensure guest and property safety.
• Collaborate with front office and accounting to address issues identified during the night audit.
• Maintain clear communication with day team by preparing handover notes and recording information.
• Handle emergencies overnight, acting as the point of contact and coordinating with departments.

Skills

Hospitality experience

Attention to detail

Communication skills

PMS familiarity

Night shifts

Tools

Property Management Systems (PMS)

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

The Edinburgh Grand, part of Marriott’s prestigious Luxury Collection, is located in the heart of Edinburgh’s New Town. Housed in a beautifully restored former Royal Bank of Scotland, it offers elegant apartments and suites, combining historic architecture with modern luxury. Guests enjoy exceptional dining, stylish social spaces, and world-class service. As Scotland’s first Luxury Collection hotel, we’re proud to deliver an unforgettable guest experience with a strong sense of place and heritage.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional days leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

AN EVENING IN THE LIFE OF NIGHT TEAM MEMBER AT OUR HOTEL

What you’ll be doing...

• Balance and reconcile daily financial transactions, including room revenue, food and beverage sales, and other charges
• Prepare end-of-day financial reports for management, ensuring accuracy in accounting records and resolving discrepancies
• Check in late arrivals, assist guests with any inquiries, and provide overnight front desk support, ensuring a seamless guest experience
• Conduct regular security checks throughout the hotel premises to ensure guest and property safety
• Collaborate with the front office and accounting teams to address any issues identified during the night audit
• Maintain clear communication with the day team by preparing handover notes and ensuring all relevant information is recorded
• Handle any emergency situations overnight, acting as the point of contact and coordinating with necessary departments

WHAT WE NEED FROM YOU

• Previous experience in hospitality or finance roles, with an understanding of accounting principles
• Strong attention to detail and accuracy, particularly in financial reconciliation
• Good communication skills and the ability to handle guest enquiries professionally
• Basic IT skills and familiarity with property management systems (PMS)
• Flexibility to work night shifts and the ability to remain focused and productive

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact let us know.