Night Front of House Leader - Guest Experience

Cairn Group Hotel; Inverkeithing; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Discounted stays across hotels

Food, beverage, spa and leisure perks

Career development programmes

Long service awards

Employee Assistance Programme

Health Care Cash Plan

Wellbeing resources

Progress across diverse hospitality

Job summary

Cairn Group is seeking a Head of Department for Front of House at DoubleTree by Hilton Edinburgh - Queensferry Crossing to lead a team, raise guest satisfaction and uphold exemplary service standards across the hotel. You’ll coach and develop colleagues, build a welcoming environment for guests, and collaborate across departments to ensure seamless, memorable stays.

This hands-on leadership role suits a hospitality professional who thrives in a fast-paced setting and aims to drive performance,

Qualifications

• Experience leading a front-of-house team in a hospitality setting.
• Strong customer-service orientation and guest-focused mindset.
• Ability to coach, mentor and develop staff to reach their potential.

Responsibilities

• Lead and inspire a team that delivers exceptional guest experiences.
• Create a welcoming environment where guests feel valued.
• Support the development and growth of team members.
• Drive service standards and operational excellence.
• Build positive relationships across the hotel.
• Help shape a culture where people can perform, grow and succeed.

Skills

Leadership

People development

Guest experience

Hospitality

Job description

Cairn Group is seeking a Head of Department for Front of House at DoubleTree by Hilton Edinburgh - Queensferry Crossing to lead a team, raise guest satisfaction and uphold exemplary service standards across the hotel. You’ll coach and develop colleagues, build a welcoming environment for guests, and collaborate across departments to ensure seamless, memorable stays.

This hands-on leadership role suits a hospitality professional who thrives in a fast-paced setting and aims to drive performance,