Night Manager

Cairn Group Hotel; Inverkeithing; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Discounted stays across hotels

Food, beverage, spa and leisure perks

Career development programmes

Long service awards

Employee Assistance Programme

Health Care Cash Plan

Wellbeing resources

Progress across diverse hospitality

Job summary

Cairn Group is seeking a Head of Department for Front of House at DoubleTree by Hilton Edinburgh - Queensferry Crossing to lead a team, raise guest satisfaction and uphold exemplary service standards across the hotel. You’ll coach and develop colleagues, build a welcoming environment for guests, and collaborate across departments to ensure seamless, memorable stays.

This hands-on leadership role suits a hospitality professional who thrives in a fast-paced setting and aims to drive performance,

Qualifications

• Experience leading a front-of-house team in a hospitality setting.
• Strong customer-service orientation and guest-focused mindset.
• Ability to coach, mentor and develop staff to reach their potential.

Responsibilities

• Lead and inspire a team that delivers exceptional guest experiences.
• Create a welcoming environment where guests feel valued.
• Support the development and growth of team members.
• Drive service standards and operational excellence.
• Build positive relationships across the hotel.
• Help shape a culture where people can perform, grow and succeed.

Skills

Leadership

People development

Guest experience

Hospitality

Job description

Location: DoubleTree by Hilton Edinburgh - Queensferry Crossing

Department: Front of House

Join Cairn Group – Where People Drive Hospitality Forward, Together

At Cairn Group, we're passionate about creating memorable guest experiences, and it all starts with our people.

We're looking for an inspiring and people-focused Head of Department to join our team. Whether you're leading your department, supporting guest satisfaction or helping colleagues perform at their best, you'll play an important part in creating experiences that guests remember.

Make Every Moment Matter

Every day is different, but every day you'll have the opportunity to make a positive impact. You will:

Lead and inspire a team that delivers exceptional guest experiences.

Create a welcoming environment where guests feel valued.

Support the development and growth of team members.

Drive service standards and operational excellence.

Build positive relationships across the hotel.

Help shape a culture where people can perform, grow and succeed.

Bring Your Personality. We'll Help You Build Your Career.

We're looking for people who:

Are passionate about hospitality and guest experience.

Enjoy supporting and developing others.

Lead by example and take ownership.

Build positive relationships with colleagues and guests.

Thrive in a fast-paced environment.

Want to continue developing their leadership career.

If you enjoy creating exceptional experiences and helping teams perform at their best, we'd love to hear from you.

Why Cairn Group?

Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make. We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long-term careers with purpose.

What you'll enjoy as part of the team

At Cairn Group, we recognise that our people are at the heart of our success. That's why we offer a range of benefits designed to support your wellbeing, reward your contribution, and help you build a rewarding career with us.

As part of the Cairn team, you'll enjoy:

• Discounted stays across our hotels and venues
• Food, beverage, spa and leisure discounts
• Access to retail, entertainment and lifestyle discounts
• Leadership and career development programmes
• Long service awards recognising your commitment and contribution
• Employee Assistance Programme offering confidential support whenever you need it
• Health Care Cash Plan
• Wellbeing resources and support
• Opportunities to develop and progress across our diverse hospitality portfolio

We're committed to creating an environment where people feel supported, valued and empowered to grow. Whether you're starting your career or taking the next step in leadership, Cairn Group offers the opportunity to build a career with purpose, alongside a team that's stronger together.

About DoubleTree by Hilton Edinburgh - Queensferry Crossing

DoubleTree by Hilton Edinburgh – Queensferry Crossing is a four-star hotel in North Queensferry, with spectacular panoramic views across the Firth of Forth and its three iconic bridges. Home to The Shore restaurant and 10 flexible meeting and event spaces, the hotel welcomes guests for a range of occasions, from leisure stays and dining to conferences, weddings and special celebrations.

Join us and help create exceptional experiences every day.