Night Front Desk Agent - Warm Hospitality & Perks

Hilton; Woking; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Travel perks

F&B discounts

Free meals on duty

Holiday allowance

ESPP

Pension scheme

Discount programs

Mental health resources

Crisis support

Career development

Job summary

Hilton in the United Kingdom is seeking a Night Receptionist to greet guests, manage check-in and check-out, verify guest details, issue keys and provide welcome materials with warmth and efficiency.

This full-time, on-site role pays £12.71 per hour plus incentives and offers extensive benefits, including travel perks, discounts, free meals on duty, generous holiday allowance, pension, and development opportunities.

Responsibilities

• Deliver a warm welcome by greeting guests on arrival and assisting with check-in procedures; verify details, assign rooms, issue keys, and provide welcome materials or bell service.
• Support efficient check-out by processing departures, verifying charges, handling payments, issuing receipts, and using the POS system accurately.
• Provide hotel and local knowledge to assist with guest inquiries and promote hotel services through upselling.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.
• Participate in delivering a seamless guest experience and uphold Hilton's standards of hospitality.

Job description

Hilton in the United Kingdom is seeking a Night Receptionist to greet guests, manage check-in and check-out, verify guest details, issue keys and provide welcome materials with warmth and efficiency.

This full-time, on-site role pays £12.71 per hour plus incentives and offers extensive benefits, including travel perks, discounts, free meals on duty, generous holiday allowance, pension, and development opportunities.