Night Duty Manager – Rail Replacement Ops

Stagecoach Group Limited; East Midlands; On-site; GBP 30,000 - 45,000; Full time

Job summary

Stagecoach Group Limited in the United Kingdom is seeking a Duty Manager to replace a current team member, mainly night shifts, based in the York Rail control room. You will be the immediate contact for LNER Railways to manage and monitor pre-planned rail replacement services and to source emergency vehicles.

You must be available at all times on duty and respond promptly to client requests from SRR Managers.

Responsibilities

• Source buses and coaches from internal and external companies at short notice at the request of the client at the most competitive rate where possible.
• Control utilisation of the resources acquired above in the best of interests of the railway and their passengers.
• Source buses and coaches from internal and external companies at the most competitive rate to fulfil requirements during pre-planned engineering works.
• Keep accurate records of work requested, work allocated, operators and costs.
• Control operation of the resources used on a schedule basis, in conjunction with any Coordinators or designated Station Staff situated at the stations.
• Responsible for the quality of our customer-focused response.
• Monitor and report on the activities of coordinators.
• Logging of all actions or events to generate an audit trail.
• Work effectively with internal and external suppliers and colleagues.
• Monitor proposed roadworks for potential clashes with rail replacement operations.
• Ensure Coordinators and Drivers complete paperwork fully as requested.
• Supply data to TOCs or SRRL Managers as requested.
• Maintain information database e.g. Operator details, contingency plans, tracking,
• Liaise with operators generally to maintain working relationships,
• On occasion, carry out the duties of Rail Replacement Coordinator or Senior Coordinator at a station or Stations,
• Be familiar with Google Map databases
• Always have a duty of care for the health and safety of yourself and your colleagues, including a duty to report unsafe acts or omissions to safety,
• To provide efficient and effective administrative support,
• To undertake any other duties commensurate with the role as requested by SRR Managers.

Job description

Stagecoach Group Limited in the United Kingdom is seeking a Duty Manager to replace a current team member, mainly night shifts, based in the York Rail control room. You will be the immediate contact for LNER Railways to manage and monitor pre-planned rail replacement services and to source emergency vehicles.

You must be available at all times on duty and respond promptly to client requests from SRR Managers.