Night Concierge, Pre-Opening - The St. Regis London

St. Regis Hotels & Resorts; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Workplace pension

Company sick pay

Additional holiday allowance

Access to exclusive retail, wellness &

Friends & Family hotel rates

Job summary

St. Regis Hotels & Resorts in London is seeking a Night Concierge to be an ambassador during overnight hours, delivering personalised service and ensuring a seamless guest experience.

You will respond to guest requests, provide recommendations on the city, coordinate with departments, and maintain discretion and professionalism throughout the night. This role offers opportunities for progression within luxury hospitality standards.

Qualifications

• Experience as a concierge or guest-facing role in luxury hospitality.
• Strong customer-service mindset with a personalised approach.
• Excellent communication and professional demeanor.
• Ability to work independently with good decision making during night shifts.
• Solid organisational skills and attention to detail.
• Familiarity with London attractions, transport and services is a plus.

Responsibilities

• Respond to guest requests for special arrangements or services during overnight hours.
• Anticipate and fulfil guest needs with discretion and a personalised approach.
• Provide knowledgeable recommendations on the hotel and surrounding area, including late‑night options
• Handle guest calls, messages and requests promptly and ensure follow-up.
• Coordinate with Front Office, Housekeeping, Security and other departments for smooth operations
• Maintain logs and records for shift handovers.
• Resolve guest concerns with professionalism and a solution‑focused mindset.
• Maintain a visible yet discreet presence to ensure guest comfort and wellbeing overnight
• Uphold brand standards in service delivery, presentation and communication
• Support pre-arrival preparations and daytime operations with overnight planning

Skills

Concierge experience

Guest service

Communication skills

London knowledge

Discretion and professionalism

Independent worker

Job description

Night Concierge

As Night Concierge, you will be a key ambassador of the hotel during overnight hours, delivering exceptional, personalised service while ensuring a seamless and reassuring guest experience throughout the night. You will play an important role in connecting guests to the very best of London, anticipating their needs and curating thoughtful arrangements, all while maintaining a calm, discreet and professional presence. This role is ideal for a confident and service‑oriented individual who thrives in an independent, detail‑focused environment and takes pride in exceeding expectations.

Key Responsibilities

• Respond to guest requests for special arrangements or services, including transportation, dining reservations and personal requests, particularly during overnight hours
• Anticipate and fulfil guest needs with efficiency, discretion and a personalised approach
• Provide knowledgeable recommendations on the hotel and surrounding area, including late‑night and early‑morning options
• Handle all guest calls, messages and requests promptly, ensuring accurate follow‑up and resolution
• Coordinate with Front Office, Housekeeping, Security and other departments to ensure smooth operations
• Maintain accurate records of guest interactions and update logbooks for effective shift handovers
• Resolve guest concerns with professionalism, empathy and a solution‑focused mindset
• Maintain a visible yet discreet presence, ensuring guest comfort, safety and wellbeing overnight
• Uphold brand standards in service delivery, presentation and communication at all times
• Support pre‑arrival preparations and daytime operations through effective overnight planning

Core Competencies

• Previous experience in a Concierge or guest‑facing role, ideally within a luxury hotel environment
• A strong passion for customer service and personalised guest engagement
• Excellent communication and interpersonal skills, with a professional and calm approach
• Ability to work independently and make sound decisions during overnight shifts
• Strong organisational skills and attention to detail
• Good knowledge of London, including key attractions, transport and services (advantageous)
• Ability to multitask effectively while maintaining composure in a quiet but dynamic environment
• High level of discretion and professionalism
• Impeccable personal presentation aligned with luxury standards
• A collaborative mindset, ensuring effective communication with day and night teams

Financial Rewards

• Competitive salary designed to recognise excellence
• Workplace pension
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross‑department training to refine your craft and broaden your expertise
• Expert‑led development programmes
• Continuous learning through structured programmes
• Premium e‑learning platform access
• Be part of an exclusive pre‑opening experience shaping the future of the property

Wellbeing Support

• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
• Food & Beverage discounts across Marriott properties
• Year‑round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities
• Terms and Conditions Apply

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Equal Opportunity Employer

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.