Breakfast Supervisor

Mandarin Oriental; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free meals on duty

Staff discounts

Holiday entitlement up to 33 days

Job summary

Mandarin Oriental Hyde Park, London, invites applications for a Breakfast Supervisor to lead our iconic breakfast service. You will oversee daily operations from setup to close, coordinating with the kitchen and front-of-house teams to ensure flawless guest experiences each morning.

You will mentor and train the breakfast team, uphold brand standards for food quality, hygiene, and presentation, manage reservations and seating, and contribute to a smooth, high‑performing operation in a luxury

Qualifications

• Previous supervisory/management experience in a food and beverage setting.
• Strong leadership and organisational skills.
• Passion for hospitality.

Responsibilities

• Oversee daily breakfast operation from setup to close.
• Lead, train and support the breakfast team to deliver guest service and maintain high performance.
• Ensure food quality, presentation, cleanliness, and hygiene standards are met with health regulations.
• Manage guest reservations, seating and special requests, resolving issues promptly.
• Monitor stock levels, coordinate with the kitchen, assist with scheduling, cash handling and team administration.

Skills

Supervisory experience

Team leadership

Customer service

Organisational skills

Job description

BREAKFAST SUPERVISOR, BREAKFAST

39 hours, 5 days per week

Mandarin Oriental Hyde Park is looking for a Breakfast Supervisor to join our iconic Breakfast Restaurant team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

• Oversee the daily breakfast operation, ensuring a smooth and efficient service from setup to close.
• Lead, train, and support the breakfast team to deliver exceptional guest service and maintain high performance.
• Ensure food quality, presentation, cleanliness, and hygiene standards are consistently met in line with company and health regulations.
• Manage guest reservations, seating arrangements, and special requests, resolving any issues promptly to ensure guest satisfaction.
• Monitor stock levels, coordinate with the kitchen to ensure timely service, and assist with scheduling, cash handling, and team administration.

As a Breakfast Supervisor, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shifts begin at 5:30am (including weekends and bank holidays), so flexibility is required where applicable.

To be a successful Breakfast Supervisor candidate, you must have previous supervisory/management experience in a food and beverage setting. You will be an enthusiastic leader, with excellent organisational skills and a passion for hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals.
• 50% F&B & Spa discount on property.
• Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum).
• Complimentary Westfield Healthcare cash plan, children added at no extra cost.
• Colleague Experience Stay in-house with breakfast included upon completed probation.
• Friends & Family hotel rate and Spa discount.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Season ticket loan & cycle to work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry‑cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Subsidized podiatry sessions with our incredible Bastien pedicurists.
• Free Life Assurance benefits whilst in service.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single‑use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.