Night Concierge

HSH Group / The Peninsula Hong Kong; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Night Concierge to enhance the guest experience at their flagship hotel in London. This role involves providing guests with information about the city, assisting with arrangements, and ensuring the concierge desk operates smoothly throughout the night. The ideal candidate will have experience in a luxury environment, excellent communication skills, and a resourceful knowledge of local activities. Join a highly experienced team and contribute to the exceptional service that guests expect at this renowned hotel. If you have a passion for hospitality and a commitment to excellence, this opportunity is perfect for you.

Benefits

Market-leading remuneration

Service charge

Attractive benefits

Qualifications

• 1-2 years experience in a luxury concierge role.
• Strong knowledge of city activities and customer service.

Responsibilities

• Assist guests with city arrangements and provide information.
• Manage guest feedback and ensure elevated service recovery.

Skills

Customer Service Techniques

Multi-tasking

Effective Communication

Time Management

Adaptability

Tools

Concierge Digital System (Alice)

Job description

The Peninsula London is delighted to announce that we are seeking a Night Concierge to join our Team. This role is responsible for the Concierge Team at night with providing guests with information about the city, directions, attractions, restaurants, and Peninsula services. The role is also critical in assisting to prepare itineraries for guests to ensure the ultimate guest experience and exceed expectations. The Peninsula Hotels are synonymous with luxury and high levels of service, and this position will contribute to the service experience that our guests have become accustomed to.

• An exceptional opportunity to join our high-profile flagship hotel in London.
• Market-leading remuneration, service charge, and attractive benefits.
• Join our award-winning group, working alongside a highly experienced team.

Key Accountabilities

• Offer assistance in their London arrangements, such as transfers, dining (ensure the team mentions availability, etc.), culture, nannies, wellness, etc.
• Possess knowledge of the hotel and its offerings in all areas, city activities, i.e., theatre, the arts, special exhibits, concerts, shows, sporting events, leisure activities, sightseeing tours, etc., and establish close contacts with people in these areas to provide information.
• Perform service functions including, but not limited to, restaurant reservations, ticket procurement, and shipping.
• Ensuring that the Concierge desk is fully operational for the day shift. Mise en place, emails replied whenever possible, and tasks entered in the Concierge digital system (Alice).
• Manage guest feedback and ensure elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.

General Requirements

• 1-2 years experience in a similar role within a luxury environment.
• Good knowledge of customer service techniques, room, F&B, and front desk processes and systems.
• Possess a resourceful knowledge of available city activities, theatre, restaurants, events, etc.
• Ability to multi-task and communicate effectively yet in a friendly manner even if under pressure.
• Excellent time management and organization, highly adaptable, naturally positive.
• This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

We are delighted to receive your CV and will liaise with suitable candidates directly.