Night Concierge

urbanest; Greater London; On-site; GBP 28,809 - 35,211; Full time

Benefits offered by this job

Travel & Cycle to Work Loans

'Wellnest' Wellbeing Programme

Enhanced Maternity & Paternity Leave

Health & Wellbeing Support

Recruitment Bounty

Generous Company Pension Contributions

Free Eyecare Vouchers

Life Assurance Policy

Team Events & Staff Parties

Long Service Awards

Employee Assistance Programme

Training & Development Programme

Perkbox Discounts

Half-Price Gym Membership

Job summary

A leading property management company in London is seeking a dedicated Night Concierge to provide exceptional service and ensure a safe living environment. You'll be the first contact for residents and will address their concerns while maintaining property standards. The ideal candidate possesses strong customer service skills and the ability to manage multiple tasks efficiently. This role offers a competitive salary, benefits, and a supportive work culture.

Qualifications

• Proactive, solution-focused attitude is essential.
• Ability to communicate effectively during emergencies.
• Experience in hospitality or similar customer-facing roles is a plus.

Responsibilities

• Serve as the first contact for residents and guests, providing excellent service.
• Address residents’ concerns, coordinating with maintenance as needed.
• Conduct regular property checks to ensure a safe environment.
• Assist with parcel management and check cleanliness of communal areas.
• Train new team members and participate in ongoing staff development.

Skills

Strong customer service skills

Ability to manage multiple tasks efficiently

Team player

Knowledge of Health & Safety and Fire Safety procedures

Willingness to wear a lone-working device

Experience working 12-hour night shifts

Job description

Night Concierge at Urbanest

Location: London

Salary: £32, 010 per annum plus benefits.

Hours: 42 hours per week. Night Concierge work 4 days on 4 days off, 12 hour shifts; 8pm - 8am. Weekends bank holidays will be required on a rota basis.

We are looking for a dedicated Night Concierge. This is a dynamic role where you’ll be the first point of contact for our residents and guests, delivering outstanding service and ensuring a safe, clean, and comfortable living environment.

Key Responsibilities for Concierge:

• Serve as the first point of contact for residents and guests, offering exceptional service and support.

• Provide practical, timely solutions to residents’ concerns, including coordinating maintenance issues.

• Assist with parcels, post queries, and loaning out items (e.g., hoovers, fans, ironing boards).

• Help maintain a safe, enjoyable property for all residents and local neighbors.

• Building walks - Perform checks and inspections in communal areas, including plant rooms, lifts, rotate bins in the bin store room if required.

• Assist with checking flats for hygiene and cleanliness as needed, ensuring residents enjoy a safe and comfortable living environment.
  

• Wear lone-working devices while on duty to ensure your safety.

• Manage property bin stores, ensuring cleanliness and timely collection by contractors.

• Work with the Maintenance and Customer Support teams to ensure smooth operation and resident satisfaction 24/7.

Being Part of the Team:

• Assist in onboarding new team members, answering questions, and sharing knowledge.

• Actively contribute to monthly team meetings, offering feedback and ideas for improvement.

• Learn and adhere to company processes, ensuring the safety and privacy of residents (GDPR training provided).

• Handle emergency situations promptly and communicate effectively with emergency services when needed.

• Complete shift handovers effectively, ensuring smooth communication with the Night Team.

• Participate in ongoing training and development, gaining expertise in IT Resident reporting systems.

Skills and Experience we're looking for:

• Strong customer service skills with a proactive, solution-focused attitude.

• Ability to manage multiple tasks efficiently while maintaining attention to detail.

• Team player who works closely with colleagues across teams to deliver top-quality service.

• Knowledge of Health & Safety and Fire Safety procedures.

• A willingness to wear a lone-working device during shifts and ensure your personal safety.

• Ideally have experience working 12 hour night shifts.

Benefits

• Travel & Cycle to Work Loans – Helping you get to work in a way that works for you

• ‘Wellnest’ Wellbeing Programme – A calendar of events throughout the year to promote physical and mental wellbeing, supported by Perkbox’s Wellbeing Hub

• Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone

• Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources

• Recruitment Bounty – Know someone great? Get rewarded when they join

• Generous Company Pension Contributions – Supporting your future, today

• Free Eyecare Vouchers – Taking care of your vision

• Life Assurance Policy – Peace of mind for you and your loved ones

• Team Events & Staff Parties – Because we believe in celebrating together

• Long Service Awards – Recognising your dedication and loyalty

• Employee Assistance Programme – Free, confidential support when you need it

• Training & Development Programme – Helping you grow your skills and career

• Perkbox Discounts – Everyday savings on the things you love

• Half-Price Gym Membership – Stay active with The Gym Group

This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.

Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds. We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th and largest community, urbanest Canary Wharf in 2026. With 1,672 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.

Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience for students attending leading universities such as King’s College London, University College London, LSE, New York University, University of Arts, SOAS and many others. We have a co-ordinated calendar of in-house events to help students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives,serving us in our Mission:
“To enhance university life by delivering responsible, sustainable communities across London.”

At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”

If you're ready to make an impact and be part of a dynamic, growing team, we would love to hear from you. Apply now!