Night Concierge

Forhousing; Ellesmere Port; On-site; GBP 24,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their Housing Management Contract team. In this rewarding role, you will work closely with customers in supported accommodation, ensuring a positive experience while adhering to health and safety guidelines. Your responsibilities will include providing assurance and reactive support, managing visitor protocols, and addressing challenging behaviors. This position offers an opportunity to make a meaningful impact on the lives of social housing tenants while promoting a supportive community environment. If you are passionate about helping others and possess strong communication skills, this role is perfect for you.

Benefits

Gym Discounts

Employee Assistance Programme

Cycle to Work Scheme

Discounts through STAR Partnership

Wellbeing Centre Access

Qualifications

• Strong communication skills and confidence in dealing with customers.
• Awareness of safeguarding and homelessness legislation.

Responsibilities

• Provide on-site assurance and support to customers in accommodation.
• Manage challenging behavior and ensure health and safety compliance.

Skills

Communication Skills

Confidence and Assertiveness

Awareness of Safeguarding

Knowledge of Homelessness Legislation

Job description

Application Closing Date: 07/05/2025 23:59

Hours: 36 per week. Contract until 31/03/2026. 8 week rolling rota based on 4 shifts on, 4 shifts off.

Salary: £23,179.03 per annum

Location: Ellesmere Port

Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.

As part of ForFutures, our Housing Management Contract team, you’ll work alongside customers living in supported accommodation, ensuring a positive customer experience.

Why ForHousing?

• STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products.
• Smartech – purchase technology or white goods and spread the cost.
• Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more.
• Cycle to work scheme – save up to 40% on bikes and equipment.
• Employee Assistance Programme – access to a 24/7 counselling and support helpline.

What you’ll be doing:

• Providing on-site assurance and reactive support to customers in supported accommodation.
• Dealing with challenging behaviour from customers.
• Managing scheme “protocols”, such as visitor policies.
• Working within health and safety guidelines.
• Building checks and light domestic duties.
• Working within safeguarding guidelines.

What we’re looking for:

• Awareness of safeguarding.
• Confidence and assertiveness, with great communication skills.
• Awareness of homelessness legislation and practices.
• Ability to travel between sites.

ForHousing is an equal opportunities employer and welcomes applications from all sections of the community.

Please note we reserve the right to close this vacancy early, depending on application volumes.

Interviews will take place on Wednesday 14th May.