Night Concierge

TN United Kingdom; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Officer to manage operations and ensure the safety and security of residents. This role involves greeting visitors, monitoring access, and conducting regular patrols, all while providing exceptional customer service. You'll be the first point of contact during emergencies, ensuring a safe environment for everyone. If you thrive in a dynamic setting and are passionate about delivering top-notch service, this is the perfect opportunity for you.

Qualifications

• Strong customer service skills to assist residents and guests.
• Ability to monitor security and safety effectively.

Responsibilities

• Manage front desk operations and greet visitors professionally.
• Conduct regular patrols and ensure building security.
• Handle administrative tasks and maintain accurate logs.

Skills

Customer Service

Security Monitoring

Administrative Skills

Communication Skills

Job description

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Lone worker

Shift pattern: 4 on, 4 off

Hours: 20:00–08:00

Primary Responsibilities

• Front Desk Operations
• Greet residents, guests, and visitors in a courteous and professional manner.
• Monitor and control access to the building—verify IDs and visitor permissions.
• Handle key/fob management and maintain accurate sign-in/out logs.
• Ensure accuracy on visitor management system.

Security & Safety Monitoring

• Conduct regular patrols of the building/common areas (e.g., every 2–3 hours).
• Monitor and report any suspicious activity or incidents.
• Ensure doors, fire exits, and gates are secure throughout the shift.
• Act as the first point of contact in case of emergencies—liaise with emergency services if required.

Customer Service & Support

• Assist residents and colleagues with general enquiries or concerns.
• Handle parcel and post logging—record deliveries and notify residents.
• Log and escalate maintenance or facilities issues via the correct channels.

Administrative Tasks

• Complete a detailed handover report at the end of each shift.
• Keep incident, visitor, and contractor logs updated and accurate.
• Carry out data entry or paperwork as directed by management.
• Ensure the reception area is clean, tidy, and welcoming at all times.
• Report any cleaning or maintenance requirements to the relevant teams.

Building Systems & Checks

• Monitor building systems (e.g., fire alarms, lifts, HVAC panels) and escalate faults.
• Conduct nightly checklist rounds—lighting, access points, noise complaints, etc.
• Test fire alarm panels weekly per schedule and ensure all emergency equipment is accessible.

Accepting Deliveries

• Receive and log parcels and post accurately.
• Ensure secure storage of items and keep the post room tidy and organised.
• Handle food and courier deliveries appropriately (e.g., inform residents, restrict access as needed).
• Confirm contractor visits are authorised (check with FM/helpdesk/management).
• Ensure valid work permits, job numbers, or RAMS are provided.
• Record contractor details in the logbook (name, company, time in/out, purpose).
• Check PPE compliance and provide emergency procedure briefing.
• Monitor contractors during their stay and inspect work areas after completion.
• Document all activity and flag any issues or follow-up needs.

Handover & Reporting

• Prepare and deliver a thorough shift handover to the day reception team or weekend concierge or management team.
• Highlight any issues, incidents, or resident feedback requiring follow-up.