Night CCTV Controller

ABM UK; Eastbourne; On-site; GBP 24,000 - 32,000; Full time

Job summary

PVH (Tommy Hilfiger/Calvin Klein) is seeking a Night CCTV Controller at THE BEACON, Eastbourne. The role involves acting as the main control point for centre operations, focusing on safety and customer care during night shifts.

You will monitor CCTV and fire systems, log incidents, guide security staff, and ensure strict access control and documentation in line with procedures.

Qualifications

• Experience in security or facilities environments is preferred.
• Ability to monitor CCTV and respond to incidents.
• Proven record of maintaining safety and customer care.

Responsibilities

• Act as the first point of contact for departments; escalate issues per procedures.
• Monitor and instruct other security personnel during incidents; collect evidence and report.
• Complete incident and fire safety paperwork; log activations and maintain logs.
• Operate CCTV systems and ensure recording is functional; provide footage as required.
• Support access control, visitor sign-in, and contractor supervision per site rules.

Skills

Security operations

CCTV monitoring

Emergency response

Incident reporting

Tools

Over-C system

Job description

Job Title

Night CCTV Controller

Location

THE BEACON - EASTBOURNE

Working Hours

4 on 4 off, 41 hours per week

Pay Rate

Competitive

Role Overview

Act as the main control point for all aspects of centre operations, including emergencies, with a particular emphasis on safety and customer care.

Responsibilities

• Act as the first point of contact for all departments, ensuring relevant and clear information is passed to all concerned and issues are escalated appropriately to Security/Centre Management as per procedures.
• Ensure personal safety first while undertaking any task.
• Monitor and instruct other security personnel dealing with incidents and issues in the Centre, including response, preservation, and collection of evidence and reporting.
• Report and elevate incidents and defects to Centre Management and Security Management as appropriate and as per procedures.
• Complete Incident Reports and Statements.
• Update incidents on Over‑C when applicable.
• Undertake fire system testing as planned under routine maintenance; isolate fire panels for tenants’ tests and fire zones for engineers working on tenants’ fire systems; log all tests and engineer jobs.
• Record activations of and responses to all centre safety systems, including fire systems and intruder alarms.
• Monitor contractors attempting to work in the Landlord area, day or night, ensuring they are authorised by management prior to commencing any work; deny access if no Permit to Work or information is available.
• Confirm visitors and contractors sign in and sign out; control all high‑risk areas, keys, contractors, and issue and monitor permits and work limitations.
• Invoke the centre’s call‑out system for defects with plants and equipment such as fire‑alarm system, lifts, escalators, gates, doors, and CCTV systems.
• Invoke the centre’s procedures during emergencies or crises.
• Monitor and instruct fire evacuations and follow‑ups.
• Comply with the Data Protection Act, ensuring that only authorised persons may enter the Control Room and that all sensitive information remains controlled.
• Maintain rigorous security procedures and keep records and logs fully up to date.
• Make all entries in the Digital Observation Book to the required standard, including occurrences, incidents, patrols, contractor/visitor visits, staff attendance, defects, and alarm activations.
• Record activations in the Fire Log.
• Answer telephones and provide customer service.
• Control access to the yards and instruct other Security personnel to assist on the ground as required.
• Maintain customer‑service standards on the intercom; answer lifts, fire‑disabled refugee points intercoms, and assist customers.
• Use the PA system in case of fire or to make other announcements.
• Maintain and sign off Control Room documentation, e.g., Key Log, Over‑C Log, Radio Log, Body‑Camera Log, Visitors’ Log.
• When licenced, maintain appropriate and optimum usage of the CCTV system; monitor and operate the CCTV system, check for a fully functional recording system, and report any defects.
• Show and supply any legitimate and/or approved request for viewing and supply of CCTV footage, mindful of procedures and controls in place.
• Comply with the Data Protection Act 2018 and use CCTV for detection and prevention of public disorder.
• Carry out regular CCTV patrols and record them in the Digital Observation Book.
• Maintain visual contact at all times (where cameras allow) of staff during external patrols, particularly on night shifts.
• Use CCTV to observe individuals per security requests, including monitoring party actions.
• Maintain perimeter security and integrity of the building constantly, particularly throughout non‑operational hours; interrogate all visitors to satisfy their authority to be on site.
• Restrict access to the Control Room, requiring prior arrangement with the Security Manager; contractors and visitors must remain outside the Control Room while being served and sign the "Control Room Visitors Book" for any work inside.
• Grant CCTV system access only to CCTV‑qualified Security Personnel.
• Do not take responsibility for tenants’ premises keys unless authorised by the Client.
• Monitor retail radio, call out to users as necessary, and respond to calls from them.
• Record all calls received after hours or when the reception is unattended and forward messages to the appropriate staff member.