Security Supervisor

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 22,000 - 26,000; Full time

Job summary

Mitie Cleaning & Hygiene Services in London is seeking a Security Supervisor to cover up to 56-hour contracts including days, nights and weekends with a 7-3-7-4 shift pattern (7am-7pm, 7pm-7am).

The role involves overseeing the control room, monitoring CCTV and safety systems, and coordinating with TfL. You will conduct daily briefings, handle incidents, and ensure accurate logs and compliance with procedures.

Qualifications

• SIA Licence is mandatory for security roles.
• Ability to manage shifts and cover days/nights/weekends.
• Strong communication with officers and TfL management.

Responsibilities

• Conduct daily briefings to area/contract managers and report overnight occurrences.
• Answer queries via telephone from officers and TfL management in a polite, professional manner.
• Supervise the control room in the absence of the supervisor.
• Monitor CCTV, Fire, Access, and other systems from the control room.
• Ensure daily occurrence logs are completed and signed at shift start/end.
• Ensure compliance with TfL procedures and proper reporting.

Skills

SIA Licence

Shift management

Communication skills

Job description

Better places, thriving communities.

• Job Overview
• Positions: Security Supervisor up to 56hr contracts are available (must be able to work days, nights, weekends, and bank holidays when necessary)
• This position will be contracted to work into weekdays, nights and weekends including bank holiday, and at shift pattern of 7 -3 - 7 - 4, days and night, (7am-7pm and 7pm -7am) Monday to Sunday. Mandatory- :
• Conduct daily briefings each morning to relevant area/contract managers keeping informed of any overnight occurrences and action taken by on duty controllers. Ensuring that all positions are covered or any issues reported to the Group Managers
• Answering all queries via telephone from officers and members of the Tfl Management Team in a polite and professional manner ensuring calls and messages are passed on as necessary.
• Supervise and manage the control room in the absence of the controller/supervisor
• Monitoring & Management of the Building Safety and Security systems, Fire, Access System, CCTV, Lifts and other systems based in the control room
• Respond and process information relating to Assignment Incidents making sure reports are placed on the system and management team made aware
• Ensure that all audit trails are maintained and documentation is filed and stored correctly
• Ensuring Health and safety check calls are monitored, and when appropriate escalates missed check call procedures for the wellbeing of officers on site.
• Recording all incidents received from client sites and entering details into the daily occurrence book, passing all information across to the Cluster Manager.
• Take responsibility for ensuring compliance with TfL and company procedures and practices, in particular proper completion of necessary reporting and recording systems, and control
• Ensure that you fully complete the daily occurrence log, and that this is read and signed at the start and end of each shift. Complete any items not closed.
• Ensure that the company accident records are completed, and that the Control Manager is informed of any lost time accidents
• Any other reasonable request made from the management team adhering to the company
• Ensure CCTV systems are professionally, effectively and sensitively monitored in compliance with the Data protection legislation and TfL operating standards.
• Viewing CCTV footage of incidents, collating related information, monitoring results and liaising with the Police and Building and Security Management Teams in line with the DPA
• That all CCTV and other systems (Fire/ Access and M/E) are fully operational and being monitored closely. Any faults are immediately reported to the BM team, your line manager and reported to Helpdesk
• Conduct and Monitor Safety Equipment Inspections, reporting all deficiencies to Building Management and Customer Help Desk Facilities.
• Ensure that appropriate training records are provided and completed by Security Officers and passing such records to your line manager within 24hrs of training/tests taking place
• Monitor and record security officer requirements for replacement uniforms and personal protective equipment as necessary.
• Manage the team to deal with any suspicious packages, maintaining own and others safety and dealing with these in accordance with TfL procedures
• Ensure rotas are kept up to date and live. Seeking immediate cover for any sickness/leave or non- attendance, while keeping your line manager and Broadway scheduling team informed
• Carry out checks of staff SIA License, Company ID, that staff are in full uniform, including correct footwear and dealing with anyone that is not following company policy. Checks to take place at the start shift.
• Making sure that no leave is placed on the system until fully covered by the line manager.
• Making sure that a clear handover is completed and brief entered in the DOB when taking over the control room duties ( Scheduler or Acting Supervisor or Control Room/Supervisor)

Hourly rate: £16.28 per hour, (breaks are paid, officers to remain on site)

• Job Overview
• Positions: Security Supervisor up to 56hr contracts are available (must be able to work days, nights, weekends, and bank holidays when necessary)
• This position will be contracted to work into weekdays, nights and weekends including bank holiday, and at shift pattern of 7 -3 - 7 - 4, days and night, (7am-7pm and 7pm -7am) Monday to Sunday. Mandatory- :
• Conduct daily briefings each morning to relevant area/contract managers keeping informed of any overnight occurrences and action taken by on duty controllers. Ensuring that all positions are covered or any issues reported to the Group Managers
• Answering all queries via telephone from officers and members of the Tfl Management Team in a polite and professional manner ensuring calls and messages are passed on as necessary.
• Supervise and manage the control room in the absence of the controller/supervisor
• Monitoring & Management of the Building Safety and Security systems, Fire, Access System, CCTV, Lifts and other systems based in the control room
• Respond and process information relating to Assignment Incidents making sure reports are placed on the system and management team made aware
• Ensure that all audit trails are maintained and documentation is filed and stored correctly
• Ensuring Health and safety check calls are monitored, and when appropriate escalates missed check call procedures for the wellbeing of officers on site.
• Recording all incidents received from client sites and entering details into the daily occurrence book, passing all information across to the Cluster Manager.
• Take responsibility for ensuring compliance with TfL and company procedures and practices, in particular proper completion of necessary reporting and recording systems, and control
• Ensure that you fully complete the daily occurrence log, and that this is read and signed at the start and end of each shift. Complete any items not closed.
• Ensure that the company accident records are completed, and that the Control Manager is informed of any lost time accidents
• Any other reasonable request made from the management team adhering to the company
• Ensure CCTV systems are professionally, effectively and sensitively monitored in compliance with the