Night Auditor Full Time

The Midland Hotel; Cheltenham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel is seeking a Night Auditor to join their dynamic team. This role involves ensuring smooth operations in the night, managing guest interactions, and contributing to a lively work atmosphere. With a focus on safety, guest satisfaction, and teamwork, the Night Auditor plays a key part in delivering excellent service while enjoying a range of employment perks and growth opportunities.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Company Pension Scheme

Life Assurance

Ongoing training programmes

Qualifications

• Confident in guest interactions across various communication channels.
• Ability to handle night audits and guest services professionally.
• Responsible for hotel safety and guest security during night shifts.

Responsibilities

• Running the night audit and balancing end-of-day accounts.
• Managing room service and coordinating with the Night Porter.
• Assisting guests during check-in and check-out processes.

Skills

Positive Attitude

Communication

Responsibility

Job description

Be Yourself – Be a Bold Team Player– Be Leonardo

As a Night Auditor, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! You’ll be running the night audit, balancing the end-of-day accounts and working as part of a vibrant team to exceed our guests’ expectations.

Some of the perks our colleagues enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

If you’re our ideal Night Auditor, you will:

• Be yourself!
• (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
• Be confident speaking with guests, whether at the desk, by email or over the phone – we love building a good rapport
• Bring your positivity to work with you every day: you’ll be assisting guests at welcome and departure throughout the night
• Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our Kitchen

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Supervisor and team leader! Our Supervisors hold key roles in supporting team members and Heads of Department every day. Our “NEW Team Coach” workshop and “Guest Care” training can really support you in your role, and if the time is right our “Insights Trainee Manager Programme” will help develop you into management as a Duty Manager. The programmes develop your knowledge and expertiseat Leonardo Hotels, and with our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!