Night Auditor

Cairn Group; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Cairn Group is seeking a Night Auditor to manage overnight hotel operations, ensuring guest satisfaction and security. The role involves balancing accounts, assisting guests, and maintaining a clean environment. Ideal candidates will possess strong communication skills and hotel experience.

Benefits

Access to pay as you earn

Discounted Hotel Stays

50% off Food & Beverage

Spa Discounts

Retail, Cinema & Leisure Discounts

Development Opportunities

Monthly ‘Star of the Month’ Awards

Long-service Awards

‘Recommend a Friend’ Incentive

Employee Assistance Programme

Pension Scheme

Qualifications

• Strong communication and interpersonal skills.
• Previous experience ideally within a hotel environment.

Responsibilities

• Handle overnight operations and verify guest accounts.
• Ensure security of the hotel and assist with guest services.
• Undertake cleaning duties and set up meeting rooms.

Skills

Communication

Interpersonal Skills

Attention to Detail

Education

Hotel Experience

Job description

Working with us provides great benefits, including:

• Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
• Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
• 50% off Food & Beverage at all our Hotels & F&B Venues
• Spa Discounts at our venues with a Spa
• Retail, Cinema & Leisure Discounts
• Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more!
• Monthly ‘Star of the Month’ Awards
• Long-service Awards, that start after 1 year of service
• ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
• Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year.
• Pension Scheme
• Other incentive programmes that run throughout the year

About the role…

The moment a guest steps into one of our hotels, whether it be day or night, they walk into a genuinely memorable experience. You'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you'll also create the warm atmosphere that makes our guests feel at home in any location.

The Night Auditor is a key member of the guest services team responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. You'll also be responsible for the security of the hotel and it's guests overnight, as well and completing a number of administrative and preparation duties.

You will also undertake cleaning duties such as mopping, dusting, and hoovering, and ensure a full handover to the Duty Manager or receptionist. You may be responsible for setting up and taking down meeting and conference rooms to the required standards. We believe our people are the key to excellent service delivery and our success depends on them.

About you…

• Strong communication skills through a variety of means
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
• An empathetic and a professional approach at all times
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
• High attention to detail and accuracy – great at managing one's own time
• Previous experience ideally within a hotel environment with an outgoing personality, excellent communication skills and excellent command of the English language. The ability to speak other languages would be desirable.

About us…

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

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