Night Auditor

Klarent Hospitality; Staines-upon-Thames; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a Night Auditor to join their dynamic team. This role offers an exciting opportunity to provide exceptional night-hour reception services, ensuring guests have a memorable experience from check-in to check-out. You will be responsible for completing audits, managing guest queries, and maintaining high customer service standards. With a commitment to staff development and recognition, this company provides a supportive environment where your hard work is rewarded. If you are passionate about hospitality and eager to grow your career, this is the perfect opportunity for you.

Benefits

Cash incentives for referrals

Long service recognition bonuses

Meals provided during shifts

Discounted hotel stays

Opportunities for personal development

Fully funded apprenticeships

Annual holiday entitlements

Opportunity to buy additional holiday

Qualifications

• Passionate and willing to learn with a positive attitude.
• Competent level of IT proficiency and good communication skills.

Responsibilities

• Provide night-hour reception services for guests.
• Complete audits and ensure efficient reception experience.
• Maximize room occupancy and promote hotel services.

Skills

Customer Service

IT Proficiency

Teamwork

Communication

Problem Solving

Education

Experience in Customer-Focused Industry

Job description

Contract type: Permanent

Hours: Full Time

Posted date: 29/11/2024

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Stays in our hotels at discounted prices
• Even free stays in our hotels as one of our rewards & recognition incentives
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements

Does the below sound like you?

• Passionate and willing to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Previous experience in a customer-focused industry
• Competent level of IT proficiency
• Ambitious and hard working
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time

Klarent Hospitality are recruiting for a Night Auditor

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, and we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

• As Night Auditor, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
• Complete audits, as required in a timely manner
• A Night Auditor contributes to the first impressions of our Guests
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out
• Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and other departments
• Ensure that the night porter checklist is complete
• Always demonstrate a high level of customer service
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards

The Mercure London Staines upon Thames Hotel is a beautiful place situated on the banks of the River Thames. The hotel is only a short drive from Central London and close to the attractions of Thorpe Park, Windsor, LEGOLAND, Chessington and Twickenham. The town centre and shops are a 3-minute walk from the hotel. Situated by the River Thames, the hotel offers a scenic terrace area – a great place for a Latte or a cool drink. The hotel offers free Wi-Fi throughout, free limited car parking, has modern rooms with river views, and our Riverside Restaurant serves up local fresh British cuisine.