Night Auditor

The Relais Henley- Front of House; Henley-on-Thames; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

28 days annual leave (pro rata)

Team and company social events

Meals on duty

Excellent discounts across the Hotel

Workplace pension

Job summary

The Relais Henley is seeking a reliable Night Porter/Night Auditor to safeguard the hotel overnight while delivering warm hospitality to guests. You will welcome late arrivals, support overnight food & beverage service, perform night audit procedures and ensure the property is clean, secure and ready for the next day.

This casual, on-site role suits someone who works well independently, stays calm under pressure and takes pride in high standards of service. Must have right to work in the UK.

Qualifications

• Overnight hotel operations and guest service experience preferred.
• Casual, flexible shift available overnight.
• Must have Right to Work status in the UK.

Responsibilities

• Provide warm, professional and discreet service to guests during the night.
• Welcome late arrivals and assist with early departures.
• Respond to guest inquiries and requests promptly.
• Assist guests with luggage and practical needs.
• Deliver personalised service and follow through on guest requests.
• Complete night audit procedures and balance ledgers.
• Maintain cleanliness and presentation of public areas overnight.
• Prepare and serve late-night snacks and drinks where applicable.

Skills

Night Porter / Night Auditor

Job description

The Relais Henley

As Night Porter / Night Auditor, you will play an important role in ensuring The Relais Henley is safe, secure and professionally managed throughout the night, while providing a warm and attentive service to our guests.

This is a varied, hands‑on position where you will take responsibility for the hotel overnight. You’ll welcome late arrivals, assist with early departures and guest requests, support overnight food and beverage service, complete night audit procedures and ensure the hotel is clean, secure and ready for the following day.

Working on a casual basis, this role would suit someone who is dependable, confident working independently and takes pride in delivering thoughtful, personal hospitality.

What We Offer

£13.58 per hour plus service charge and paid breaks

• 28 days annual leave (pro rata)
• Team and company social events
• Meals on duty
• Excellent discounts across the Hotel portfolio
• Workplace pension

Key Responsibilities

Guest Experience & Overnight Service

• Provide a warm, professional and discreet service to guests throughout the night
• Welcome late arrivals and assist with early departures
• Respond to guest enquiries, requests and concerns promptly and professionally
• Assist guests with luggage and other practical requirements
• Deliver personalised service and ensure guest requests are followed through
• Respond calmly and appropriately to overnight guest concerns, noise complaints or other incidents

Night Operations & Audit

• Complete night audit procedures accurately and ensure reports reflect the previous day’s business
• Ensure ledgers balance and floats, bank and card submissions are accurate
• Maintain accurate overnight records and prepare clear handovers for the morning team
• Support the processing of relevant orders, delivery notes, purchase orders and invoices
• Ensure hotel procedures, standards and policies are followed throughout the night

Food & Beverage

• Prepare and serve late-night snacks, light refreshments and drinks in line with hotel standards
• Take and deliver overnight room service orders
• Clear trays and maintain service areas to a high standard
• Follow food safety, licensing and responsible service requirements at all times

Hotel Presentation

• Maintain the cleanliness and presentation of reception, lounges, corridors, guest toilets, entrances and back-of-house areas
• Ensure public areas remain welcoming and presentable throughout the night
• Set up, refresh and clear meeting, private dining and event spaces when required
• Help ensure the hotel is fully prepared and presented for the following day’s operation

Safety & Security

• Carry out regular fire, safety and security checks throughout the property
• Check doors, windows, alarms, keys and access points in line with hotel procedures
• Respond appropriately to overnight emergencies, maintenance issues and security concerns
• Escalate issues when necessary and maintain accurate records
• Ensure health, safety, hygiene and other relevant requirements are followed at all times

About You

You will be:

• Naturally warm, welcoming and guest focused, computer literate, able to answer the phone professionally
• Reliable and comfortable taking responsibility during overnight hours
• Calm and confident when dealing with unexpected situations
• Organised with excellent attention to detail
• Comfortable working independently while remaining part of the wider hotel team
• Happy to take a hands‑on approach across different areas of the hotel, serving drinks, late night snack, setting up meeting rooms and cleaning of pubic areas
• Professional, discreet and trustworthy
• Passionate about delivering high standards of hospitality

Previous hotel, reception or night experience would be an advantage, but we’re equally interested in people with the right attitude, reliability and genuine desire to look after our guests.

Living Our Culture: The RELAIS Values

At Relais Retreats, Living Our Culture is everyone’s responsibility.

R – RESPECT

We treat guests, colleagues and partners with consideration and care.

E – EMPOWERMENT

We trust our people to take ownership, make decisions and grow.

L – LOYALTY

We build lasting relationships through consistency, honesty and commitment.

A – ACCOUNTABILITY

We take responsibility for our actions and our results.

I – INTEGRITY

We do the right thing, even when no one is watching.

S – SUCCESS

We celebrate achievement — individually, collectively and as a brand.

If you’re looking for a flexible night role in a beautiful boutique hotel and enjoy creating memorable experiences for guests, we’d love to hear from you.

Must have Right to Work status in the UK