Night Auditor

ibis, ibis Styles, ibis budget; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Training and development programmes

Staff discounts

Complimentary stays in Accor hotels

Meals on duty

Uniforms and dry cleaning

Employee Advisory Service

Refer a Friend Scheme

Discounts with partners

Job summary

ibis Styles London Southwark is seeking a Night Auditor to welcome guests and manage night-time operations with a warm, professional approach.

You will handle guest registrations, postings, and audits while liaising with Housekeeping to ensure a smooth, secure overnight experience for all guests in a dynamic London hotel.

Qualifications

• Excellent customer service skills.
• Strong organisational and administration skills.
• Pro-active, with good communication.
• Knowledge of Opera is preferred.
• Right to work in the UK.

Responsibilities

• Attend to guests promptly and professionally.
• Update regular guest details using Guest History.
• Action diary events, flags and specials.
• Pass on guest mail, messages and parcels promptly.
• Liaise with Housekeeping about rooms and lost property.
• Complete guest registration forms and update the system.
• Ensure accurate account postings and required paperwork.
• Maintain a correct cashiering balance at shift end.
• Complete audit tasks per the Night Auditor checklist.
• Perform other duties as required.

Skills

Customer service

Organisational skills

Communication skills

Opera knowledge

Night shift experience

Teamwork

Tools

Opera System

Job description

Company Description

ibis Styles London Southwark is a stylish and affordable hotel in the heart of London’s Southwark neighbourhood, just a short walk from London Bridge, Borough Market, and the Southbank. It blends creative design with practical comforts, offering 154 well-appointed rooms, free Wi-Fi and a lively bar,

Job Description

The Night Auditor welcomes all guests and takes care of them from arrival through to departure. They contribute to guest satisfaction by providing high quality services with a warm and friendly approach. They ensure a smooth and secure environment to all the guests during the night.

Your Responsibilities Will Include

• Ensuring all guests are attended to promptly and efficiently in the most professional way and without delay.
• Checking that details of regular guests are updated using Guest History.
• Ensuring all diary events, flags and specials are actioned.
• Checking and pass on all guest mail, messages and parcels promptly.
• To liaise closely with Housekeeping on information relating to rooms and lost property.
• Ensuring guest registration forms are completed correctly, then the computer is updated accordingly.
• Ensuring all account postings are accurate and necessary paperwork produced.
• Ensuring an accurate cashiering balance is performed at the completion of shifts.
• Completing all audit tasks as specified by the Night Auditors checklist.
• Performing any other duties within the employee’s range of competence as required by management.

Qualifications

We are looking for a person who would:

• Have excellent customer service skills
• Have great organisational and administration skills
• Need to work as part of the Night Reception Team providing an efficient, effective and attentive service to all our guests.
• Have strong communication skills & a pro-active approach to your work.
• Ensure that the guests are completely satisfied at every stage of their stay with us, from check-in to check-out.
• Be working closely with the Night Team Leader to produce reports, monitoring the results and auditing controls in place.
• Ideally have a good knowledge of Opera
• Right to work in UK

Great talent deserves great rewards so here's just some of what we are able to offer:

• Training and development programmes
• Discount card to be used in Accor hotels worldwide
• Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
• Meals on duty
• Uniforms and dry cleaning
• Employee Advisory Service
• Recommend a Friend Scheme
• Discounts in shops and Hotel’s partners

Additional Information

Information on the processing of your personal data

When you submit an application to Essendi UK 2 Hotels Limited trading as Essendi UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires.

Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data(in particular the retained EU law version of the General Data Protection Regulation(Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification, and deletion is available in our Employee Privacy Policy.