Night Auditor

Leonardo-Inn-Hotel-Glasgow-West-End; Glasgow; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training

Job summary

Leonardo Hotels Glasgow West End is seeking a Night Auditor to balance end-of-day accounts and run the night audit as part of a lively Front Office team. You’ll help ensure guest satisfaction, handle inquiries at desk, by phone or email, and support Head of Department to keep operations running smoothly.

Join a welcoming hotel culture with training, progression opportunities and wellbeing initiatives. You’ll be an ambassador for the Leonardo brand, delivering genuine hospitality across night

Qualifications

• Experience with hotel night audit and balancing end-of-day accounts.
• Ability to interact with guests at the desk, by email, or over the phone.
• Collaborative team member in a busy hotel environment.

Responsibilities

• Run the night audit and balance end-of-day accounts.
• Supervise day-to-day front office operations.
• Ensure safety and security of the hotel and guests.
• Assist guests at welcome and departure during the night.
• Manage room service orders and liaise with the Night Porter.

Skills

Night audit

Guest communication

Security & safety

Team player

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Night Auditor will support the strategic initiatives and objectives of the Front Office department, as well as supervising day to day operations.

All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel.

You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values.

At all times, you will treat others around you with respect, dignity and fairness.

As a Night Auditor, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork.

Take a deep breath because you’ll be stepping into a busy role!

You’ll be running the night audit, balancing the end-of-day accounts and working as part of a vibrant team to exceed our guests’ expectations.

If you’re our ideal Night Auditor, you will:

• (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
• Be confident speaking with guests, whether at the desk, by email or over the phone – we love building a good rapport
• Bring your positivity to work with you every day: you’ll be assisting guests at welcome and departure throughout the night
• Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our Kitchen

Some of the perks our Night Auditor could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Night Auditor?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality!

We are a Disability Confident Employer and a member of the Valuable 500.

We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.