Night Porter

Leonardo Hotel East Midlands Airport; East Midlands; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Special room rates across UK & Europe

Voucher-based recognition scheme

Talent referral scheme

Wellbeing calendar & training programs

Job summary

Leonardo Hotel East Midlands Airport is seeking a Night Porter to support the Front Office team and ensure smooth hotel operations. You will welcome and assist guests, collaborate with other departments, and help prepare room service orders in the kitchen as needed.

You will contribute to guest satisfaction through attentive service, safety duties, and flexible teamwork during night shifts, with training and progression opportunities available within Leonardo Hotels.

Responsibilities

• Ensure the safety and security of the hotel and guests.
• Carry out regular Fire Walks each night.
• Set out ambient breakfast items in the morning to present a great display and look.

Job description

Be Yourself - Be a Bold Team Player - Be Leonardo Once you're part of the team, you're part of the Leonardo community of over 55 hotels across the UK & Ireland! The Night Porter will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Night Porter, you'll be right in the heart of the hotel, so we want you to take pride in everything you'll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you'll be stepping into a busy role! Whilst working as part of a vibrant team, you'll be maximizing guest satisfaction by delivering excellent guest care at all times. As well as interacting with guests at welcome and departure, you'll also be shaping their experience by getting involved in the Kitchen to prepare room service orders.

If you're our ideal Night Porter, you will:

• (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
• Carry out regular Fire Walks each night
• Be detail-oriented: you'll be setting out ambient breakfast items in the morning, and it needs to look great!

Some of the perks our Night Porter could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual regardless of background, identity, or lived experience is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Night Porter? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality! At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.