Night Auditor

Klarent Hospitality; Exeter; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking hospitality group as a Night Auditor at the Mercure Exeter Southgate Hotel. This role offers the chance to provide exceptional night-hour reception services, ensuring guests have a memorable experience from check-in to check-out. You will be responsible for completing audits, addressing guest queries efficiently, and maintaining high customer service standards. With a commitment to employee development and recognition, this opportunity allows you to grow within a vibrant team. Enjoy a supportive environment where your hard work is rewarded and recognized, making every night a chance to shine in the hospitality industry.

Benefits

Cash incentives for referrals

Long service recognition bonuses

Meals provided during shifts

Discounted/free use of leisure facilities

Discounted hotel stays

Free hotel stays as rewards

Opportunities for personal development

Fully funded apprenticeships

Annual holiday entitlements

Opportunity to buy additional holiday entitlements

Qualifications

• Previous experience in a customer-focused industry is essential.
• Competent level of IT proficiency is required.

Responsibilities

• Provide night-hour reception services for guests, ensuring exceptional experiences.
• Complete audits and ensure efficient reception for guests.

Skills

Customer Service

Communication Skills

IT Proficiency

Teamwork

Positive Attitude

Job description

Location: Mercure Exeter Southgate Hotel, Exeter

Contract type: Permanent

Hours: Full Time

Shift pattern: 22.30 to 07.00

Posted date: 29/01/2025

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Previous experience in a customer-focused industry
• Competent level of IT proficiency
• Ambitious and hard working
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time

Klarent Hospitality are recruiting for a Night Auditor

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

• As Night Auditor, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
• Complete audits, as required in a timely manner
• A Night Auditor contributes to the first impressions of our Guests
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out
• Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and/or other departments
• Ensure that the night porter checklist is complete
• Always demonstrate a high level of customer service
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards

The 4-star Mercure Exeter Southgate Hotel is supremely located in the heart of Exeter; the contemporary 4-star hotel is in walking distance to all the main attractions within the city centre. There are flexible dining options suiting all tastes and occasions whether you are coming for business or for leisure. The hotel has a spa facility, with an indoor heated pool, sauna and fitness room. In the in-site restaurant Gate House, the Chef welcomes you with contemporary British cuisine including locally sourced meat dishes and fresh seafood. In the lounge bar and terrace, guests enjoy a light meal and fresh drinks. The hotel is a perfect place for short breaks, easily accessible and caters to disabled guests and young children.