Night Auditor

Dalata Hotel Group plc; Bristol; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Night Auditor, where you'll ensure smooth hotel operations at night while delivering exceptional customer service. This role offers a unique opportunity to grow your career in a supportive environment, with access to the Dalata Academy for professional development. You'll lead a dedicated night team, perform essential Front Office duties, and contribute to the overall success of the hotel. Enjoy various employee benefits, including discounted rates and development opportunities, as you make a positive impact in the hospitality industry.

Benefits

Free Employee Meals on Duty

50% Off F&B in All Properties

€60 Employee Rate on Rooms

30% Off Friends & Family Rate

Extra AL Day for Every Year Worked

Employee Assistance Programme

Cycle to Work Scheme

SAYE (Save As You Earn Scheme)

Pension Access

Development Opportunities

Qualifications

• Excellent customer service skills and the ability to work independently.
• Outstanding communication skills and capability to remain calm under pressure.

Responsibilities

• Ensure smooth operation of the hotel at night and provide excellent customer service.
• Perform Front Office duties including check-in and check-out of guests.
• Lead the night team and contribute to the strategic running of the hotel.

Skills

Customer Service Skills

Communication Skills

Ability to Work Independently

Calm Under Pressure

Job description

Night Auditor

Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 employee rate on rooms for all Dalata-owned hotels
• 30% off the Friends & Family rate
• Extra AL day for every year worked (5 days to a maximum of 5 days)
• Employee Assistance Programme.
• Cycle to Work Scheme/Transport Schemes
• SAYE (Save As You Earn Scheme)
• Pension access (Ask your HR Manager for local pension information)
• Development Opportunities through our Dalata Academy - support your career journey
• Staff Appreciation Initiatives, fun team-building activities and regular charity events

Your Job:

• Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service.
• Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid
• Perform Front Office duties, including running the night audit report and check-in and check-out of guests
• Food & Beverage service at night.
• Clean the hotel lobby and meeting room area.
• Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards.
• Lead and develop the Night team, making sure that they become prepared for the next step in their career.
• Contribute to the strategic running of the hotel.

What You'll Need:

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in a 3/4-star hotel is desired but not essential.

About Us

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.