Night Auditor - Courtyard Bristol - Part Time

Oliver Companies; Bristol; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking hotel team as a Night Auditor, where your role is vital in ensuring guest satisfaction during overnight hours. This position requires a friendly demeanor and the ability to handle multiple tasks efficiently. You'll be responsible for managing guest check-ins, answering queries, and maintaining the hotel’s public spaces while providing compassionate service to tired guests. With a focus on employee development and a commitment to inclusivity, this hotel offers a rewarding work environment that encourages growth and collaboration. If you thrive in a dynamic setting and are passionate about hospitality, this is the perfect opportunity for you.

Benefits

Flexible Work Environment

Career Growth Opportunities

Employee-Focused Workplace

Qualifications

• Strong written communication skills are essential for this role.
• Ability to juggle multiple tasks while remaining composed.

Responsibilities

• Check guests in and out, answer phones, and make reservations.
• Ensure safety and security measures are met during overnight shifts.

Skills

Customer Service

Communication Skills

Problem-Solving

Flexibility

Education

High School Diploma

Job description

About Us:

Our hotel is proudly operated by OCI Hospitality.

The purpose of OCI Hospitality is to Enrich the Lives of Others Through Hospitality. We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our guests, our owners and investors, and the communities we reside in.

About the Role:

Night Auditors are our overnight Guest Service Representatives with a twist. Night Auditors answer phones, make reservations, check guests in and out, respond to requests, and actively ensure safety and security measures are being met, just like our Guest Service Representatives. The twist is that our guests are usually tired if they are arriving in the middle of the night and our Night Auditors tend to serve them best simply with compassionate and efficient delivery. Our Night Auditors typically have fewer guest interactions, allowing them to take on additional responsibilities, such as running the computer program changing the business date and posting the room charges for each guest. Night Auditors will transform the public spaces by tidying up and making them guest ready again while everyone is asleep. Because Night Auditors often work solo, strong written communication is essential in providing necessary information to the daytime team, including Housekeeping and Maintenance departments.

About You:

Being a night owl with a positive disposition is fundamental. Must be able to work overnight hours, including weekends, along with a commitment to dependability. You must be adapt at juggling multiple tasks while retaining your composure and remaining approachable. A genuine spark for making connections with your team members and our guests is paramount. An authentic interest in improving the overall experience for your teammates and guests, through your dedication, proactive communication, innovation, and collaboration is essential.

What You Gain:

You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people! We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company.

If offered a position the candidate must complete a criminal background check. All employment offers are contingent based on the results of your criminal background check.