NHS Payroll Controller

Civica; Manchester; Remote; GBP 21,000 - 31,000; Full time

Benefits offered by this job

Private Medical Insurance

Health Cash Plan

Dental Insurance

EV Scheme

Affinity Groups

Bounty Bonus

Job summary

Civica is hiring an NHS Pensions Administrator to deliver high-quality pension services to NHS clients using Civica’s payroll platforms. You’ll handle data entry, records, and queries, reporting to the Team Manager in a fully remote role.

This entry-level position focuses on accuracy, customer service, and supporting pension processing tasks with opportunities to grow within Civica.

Qualifications

• Educated to GCSE level (or equivalent) including Maths and English.
• Experience working in a customer-focused environment.
• Strong organisational and time management skills.
• Excellent interpersonal abilities.
• Methodical and analytical working style.
• Exceptional attention to detail.

Responsibilities

• Data input and administrative processing.
• Filing and maintaining paper and electronic records.
• Receiving, organising, and processing information.
• Answering calls and supporting customers with basic pension queries.
• Producing benefit statements.
• Opting members into and out of the NHS Pension Scheme.
• Processing refund requests.
• Guiding members through the retirement process.
• Submitting retirement applications.
• Managing incoming and outgoing mail.
• Supporting Senior Pensions Administrators as required.
• Supporting general administration duties.
• Experience delivering excellent customer service in a customer-focused environment.
• Strong working knowledge of Microsoft Word and Excel.
• Ability to prioritise work and remain calm under pressure.
• Clear and effective communication skills.
• High levels of accuracy and attention to detail.
• Willingness to follow established procedures.
• Ability to use initiative within a team environment.
• Strong time management skills.
• Positive approach to change and continuous improvement.
• Logical thinker with good problem-solving ability.
• A proactive, “can-do” attitude.

Skills

Data input

Customer service

Microsoft Word

Microsoft Excel

Attention to detail

Time management

Communication

Problem-solving

Initiative

Education

GCSE level incl. Maths & English

Tools

Microsoft Word

Microsoft Excel

Job description

We’reCivica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to education,healthand care, over 5,000 public bodies globally rely on Civica solutions to deliver essential services to more than 100 million people.

Our aspiration is to be aGovTechchampion everywhere weoperate—supporting the needs of citizens and those who serve them every day. With over 21 years of continuous growth behind us,we’recontinuing to expand and strengthen our HR & Payroll services, helping customers deliveraccurate, compliant, and trusted outcomes.This team are based out of our Belfast office but these roles can be performed fully remotely.

Whyyou’lllove this opportunity as an NHS Pensions Administrator at Civica

As an NHS Pensions Administrator,you’llplayan important rolein delivering high-quality, fully managed pension services to NHS clients using Civica’s payroll platforms. Reporting to the Team Manager,you’llsupport a wide range of administrative activities—from data entry and record management to processing benefit statements, retirement applications, and customer queries.

You’llbe the first point of contact for client staff, ensuring queries are resolved promptly, professionally, and in line with service level agreements. This is an entry-level administration role where accuracy, attention to detail, and strong customer service skills are key to success.

You’lljoin a supportive team environment whereyou’llgain experience, develop skills, and contribute to helping NHS staff manage their pension needs. If you enjoy working with data, supporting customers, and taking ownership of your work, this role offersa great opportunityto grow within Civica.

Key Responsibilities

• Data input and administrative processing
• Filing and maintaining paper and electronic records
• Receiving, organising, and processing information
• Answering calls and supporting customers with basic pension queries
• Producing benefit statements
• Opting members into and out of the NHS Pension Scheme
• Processing refund requests
• Guiding members through the retirement process
• Submitting retirement applications
• Managing incoming and outgoing mail
• Assisting Senior Pensions Administrators as required
• Supporting general administration duties
• Experience delivering excellent customer service in a customer-focused environment
• Strong working knowledge of Microsoft Word and Excel
• Ability to prioritise work and remain calm under pressure
• Clear and effective communication skills
• High levels of accuracy and attention to detail
• Willingness to follow established procedures
• Ability to use initiative within a team environment
• Strong time management skills
• Positive approach to change and continuous improvement
• Logical thinker with good problem-solving ability
• A proactive, “can-do” attitude

Experience / Qualifications

• Educated to GCSE level (or equivalent) including Maths and English
• Experience working in a customer-focused environment
• Strong organisational and time management skills
• Excellent interpersonal abilities
• Methodical and analytical working style
• Exceptional attention to detail

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes butdon't necessarily meet every single point on the list above, please still get in touch.We'dlove to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company,we'repassionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction.

Time Off & Work-Life Balance

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

• Pension Contributions– 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long-term illness.
• Life Assurance – 4x salary tax-free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

• Private Medical Insurance – Fast access to private healthcare.
• Health Cash Plan – Claim back physio, therapies & more.
• Dental Insurance – Cover for routine & emergency care.
• Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
• Affinity Groups – Join employee-led communities.
• Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectivesdrivesinnovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments oraccommodationstoparticipatein our recruitment process, please let us know. We are here to support you.