Administration Assistant

East of England Community Health and Care NHS Trust; Hartford; On-site; GBP 21,000 - 25,000; Full time

Job summary

East of England Community Health and Care NHS Trust in Norwich is seeking an Administrator Assistant for 37.5 hours per week within the NHS.

The role covers reception, front of house, call taking and appointment bookings, with wide administrative support to the iCaSH clinical and non-clinical teams.

You will need good PC skills, an ability to work under pressure, excellent communication, and be able to work on a rota Mon-Sat, including evenings.

Qualifications

• Experience in administration or reception within healthcare is preferred.
• Excellent PC skills and willingness to train on new systems.
• Strong organisational skills and ability to communicate by phone clearly.
• Ability to work in a busy team with high call activity.

Responsibilities

• Answer calls into the service and provide reception, front of house cover and booking.
• Manage appointments and re-arrange as required.
• Maintain accurate patient records in manual and electronic systems.
• Provide administration support to service secretaries as required.

Skills

PC skills

Training on systems

Coping under pressure

Organisational skills

Telephone skills

Communication skills

Job description

Full Time position, for 37.5 hours per week at our Norwich Clinic.

Looking for an admin role within the NHS?

We are looking for an individual to join our busy clinic, do you enjoy a challenge and do you have:

Good all round PC skillsWillingness to train on various systemsThe ability to cope under pressureExcellent organisational skillsExcellent telephone and communication skills.

Monday - Saturday on a rota basis

You will provide reception, front of house, call taker, appointments and additional clinical support duties and a wide range of administrative support functions to the iCaSH service clinical and non-clinical teams.

The service delivers care specifically to meet the needs of its diverse population across Norfolk. The service is community based with clinics in Norwich, Great Yarmouth & King's Lynn providing contraception, sexual health & HIV care & treatment.

The post available is based at our Norwich clinic with call handling being the principal aspect of this role. The service operates Monday - Friday including 2 longer days till 7.30pm and Saturday mornings which staff cover on a rota basis.

We are looking for motivated & enthusiastic Administrator Assistant with a strong work ethic to join us. Applicants will preferably demonstrate previous call taking experience & have the ability to work within a busy team with a high call activity into the service.

Main duties of the job

• The main aspect of this role will be answering calls into the service, along with booking and re arranging appointments, reception cover, front of house cover and additional administration duties and to support both clinical and non-clinical teams in service delivery.
• Act as the first point of contact to patients predominantly via the telephones. Ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.
• Maintain accurate patient records both manual and electronic in accordance with the organisation's Record Keeping Policy.
• Provide administration support to the iCaSH Service secretaries if required.

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.