Healthcare Admin & Front Desk Assistant

East of England Community Health and Care NHS Trust; Heacham; On-site; GBP 21,000 - 27,000; Full time

Job summary

East of England Community Health and Care NHS Trust is seeking an administrator to support iCaSH reception, front of house and general clinical administration.

You will be the first point of contact for patients and visitors, manage appointments, record-keeping, mail handling, scanning, and updating patient demographics in the clinical system.

The role requires adherence to information governance, confidentiality and safeguarding policies and participation in audits and service improvements.

Responsibilities

• Act as the first point of contact to patients and visitors, ensuring enquiries are dealt with in a welcoming, friendly, efficient and professional manner.
• Maintain accurate patient records (manual and electronic) in line with policy.
• Handle mail and room bookings; assist with archiving of clinical notes.
• Scan relevant documents to the electronic patient record and update patient demographics in the system.

Job description

East of England Community Health and Care NHS Trust is seeking an administrator to support iCaSH reception, front of house and general clinical administration.

You will be the first point of contact for patients and visitors, manage appointments, record-keeping, mail handling, scanning, and updating patient demographics in the clinical system.

The role requires adherence to information governance, confidentiality and safeguarding policies and participation in audits and service improvements.