NHS CRF Administrator: Room Booking & Patient Admin

Transformation Unit; Greater London; Hybrid; GBP 32,000 - 33,000; Full time

Job summary

Guy’s and St Thomas’ NHS Foundation Trust in London is seeking a CRF Administrator (NHS AfC Band 3) to provide high-quality general administrative support to the Clinical Research Facility staff, participants and visitors. You will help maintain a high standard of research activities and efficient day-to-day operations within the CRF.

The role involves booking management, patient administration in EPIC, and front-line reception duties. Strong IT skills and NHS experience are essential.

Qualifications

• Good general education with English and Maths to GCSE standard or equivalent.
• NVQ 3, City and Guilds certificate level in business administration or evidence of equivalent experience e.g experience in administrative roles
• Experience working in a patient facing NHS setting or NHS research role

Responsibilities

• Manage all room and resource bookings within the CRF using CRFManager®.
• Greet patients and researchers and track patient administration in EPIC.
• Typing, reception duties, filing, organising and general administrative support to the Department.
• First point of contact for the department, communicating professionally and handling queries.

Skills

Excellent organisational skills

Teamwork

Communications (English)

Discretion with confidential info

Education

GCSE English & Maths

NVQ3/City & Guilds in Business Admin

NHS patient-facing experience

Tools

EPIC

CRFManager booking system

Microsoft Word

Outlook/Excel

Job description

Guy’s and St Thomas’ NHS Foundation Trust in London is seeking a CRF Administrator (NHS AfC Band 3) to provide high-quality general administrative support to the Clinical Research Facility staff, participants and visitors. You will help maintain a high standard of research activities and efficient day-to-day operations within the CRF.

The role involves booking management, patient administration in EPIC, and front-line reception duties. Strong IT skills and NHS experience are essential.