Clinical Research Facility (CRF) Administrator

Transformation Unit; Greater London; Hybrid; GBP 32,000 - 33,000; Full time

Job summary

Guy’s and St Thomas’ NHS Foundation Trust in London is seeking a CRF Administrator (NHS AfC Band 3) to provide high-quality general administrative support to the Clinical Research Facility staff, participants and visitors. You will help maintain a high standard of research activities and efficient day-to-day operations within the CRF.

The role involves booking management, patient administration in EPIC, and front-line reception duties. Strong IT skills and NHS experience are essential.

Qualifications

• Good general education with English and Maths to GCSE standard or equivalent.
• NVQ 3, City and Guilds certificate level in business administration or evidence of equivalent experience e.g experience in administrative roles
• Experience working in a patient facing NHS setting or NHS research role

Responsibilities

• Manage all room and resource bookings within the CRF using CRFManager®.
• Greet patients and researchers and track patient administration in EPIC.
• Typing, reception duties, filing, organising and general administrative support to the Department.
• First point of contact for the department, communicating professionally and handling queries.

Skills

Excellent organisational skills

Teamwork

Communications (English)

Discretion with confidential info

Education

GCSE English & Maths

NVQ3/City & Guilds in Business Admin

NHS patient-facing experience

Tools

EPIC

CRFManager booking system

Microsoft Word

Outlook/Excel

Job description

Employer Guy's and St Thomas' NHS Foundation Trust Employer type NHS Site Guy's Hospital Town London Salary £31,554 - £33,270 p.a. incl. HCA Salary period Yearly Closing 04/11/2026 23:59

Clinical Research Facility (CRF) Administrator

NHS AfC: Band 3

Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.

Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.

Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.

Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.

In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.

We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.

Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.

The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.

We have one of the most ambitious capital investment programmes anywhere in the NHS.

Job overview

The CRF Administrator will provide high quality general administrative support to the Clinical Research Facility staff, participants and visitors and contribute to maintaining a high standard of research at all times. The CRF Administrator will play a key role in the efficient day to day activities of the department.

Please note due to high response rate we sometimes close adverts early and we advise you apply as early as possible.

Main duties of the job

The CRF Administrator will primarily be responsible for the management of all room and resource bookings within the CRF through, use of the CRF Specific booking system (CRFManager®) and will ensure that all space is utilised efficiently. They will greet all patients and researchers to the facilities and be responsible for tracking patient administration through the hospital Patient Information Management System EPIC.

Tasks will include typing, reception duties, customer service, maintaining databases, booking appointments and meetings, filing, organising and general administrative support to the Department.

The post holder will often be the first point of contact for the department and will be required to communicate in a professional and courteous manner. The post holder will answer general queries and explain information relating to the department.

Working for our organisation

Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best-known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high-quality care, clinical excellence, research and innovation.

We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. Our community services include health visiting, school nursing and support for families of children with long-term conditions.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

Detailed job description and main responsibilities

For more details regarding the job description and role responsibilities, please refer to the document attached to this vacancy

Person specification

Qualifications/ Education

• Good general education with English and Maths to GCSE standard or equivalent
• NVQ 3, City and Guilds certificate level in business administration or evidence of equivalent experience e.g experience in administrative roles
• Proven business administration experience which demonstrates the understanding of the key functions to providing an admin support service
• Experience working in a patient facing setting
• Experience working in a similar NHS Research role

Skills/ Knowledge/ Ability

• Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
• Ability to work as part of a team as well as using own initiative
• Excellent organisational skills and attention to detail
• Confidence in making decisions when dealing with competing priorities
• Excellent command of English – both written and spoken
• Able to demonstrate excellent written English including grammar, punctuation and structuring written text
• Ability to work methodically in a busy environment and meet deadlines
• Ability to develop and maintain good working relationships with all levels of staff
• Ability to handle confidential and sensitive information appropriately
• Knowledge of medical terminology
• Experience of working with hospital administration systems e.g. EPIC and hospital systems

Guy’s and St Thomas’celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.

As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.

We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personalcircumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.

Due to recent changes inthe UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further informationabout eligibilityis available on the UK Government website.

Your e-mail address is important to us -We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.