CRF Administrator

Guy's and St. Thomas' NHS Foundation Trust; London Borough of Southwark; On-site; GBP 21,000 - 32,000; Full time

Job summary

Guy's and St Thomas' NHS Foundation Trust is seeking a CRF Administrator to provide high-quality administrative support to the Clinical Research Facility, staff, patients and visitors.

The role includes managing room and resource bookings via CRFManager, greeting patients, and handling patient administration in EPIC, alongside typing, reception duties and general admin to maintain efficient daily operations.

Qualifications

• Experience in general office administration and front-desk duties.
• Ability to manage multiple tasks with accuracy and discretion.
• Good communication and organisational skills.

Responsibilities

• Manage all room and resource bookings within the CRF using CRFManager.
• Greet patients and researchers at the facilities and support patient administration in EPIC.
• Carry out typing, reception duties, and customer service tasks.
• Maintain databases, file and organise meetings and appointments.
• Provide general administrative support to the department.
• Act as first point of contact and answer general queries in a professional manner.

Skills

Typing

Reception duties

Customer service

Database management

Booking appointments

Organising

Tools

EPIC

CRFManager

Job description

The CRF Administrator will provide high quality general administrative support to the Clinical Research Facility staff, participants and visitors and contribute to maintaining a high standard of research at all times. The CRF Administrator will play a key role in the efficient day to day activities of the department.

Please note due to high response rate we sometimes close adverts early and we advise you apply as early as possible.

The CRF Administrator will primarily be responsible for the management of all room and resource bookings within the CRF through, use of the CRF Specific booking system (CRFManager®) and will ensure that all space is utilised efficiently. They will greet all patients and researchers to the facilities and be responsible for tracking patient administration through the hospital Patient Information Management System EPIC.

Tasks will include typing, reception duties, customer service, maintaining databases, booking appointments and meetings, filing, organising and general administrative support to the Department.

The post holder will often be the first point of contact for the department and will be required to communicate in a professional and courteous manner. The post holder will answer general queries and explain information relating to the department.

Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best-known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high-quality care, clinical excellence, research and innovation.

We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

It is also home to Evelina London Children's Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. Our community services include health visiting, school nursing and support for families of children with long-term conditions.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.