NHS Credit Controller – Remote & Flexible

Imrandd Ltd; Semley; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Flexible working opportunities

Pension scheme

Healthcare cash plan

Employee assistance programme

Life assurance 4x salary

Wellbeing support

Job summary

Clinical Partners in the UK is seeking a proactive Credit Controller to join our Finance team. You will manage a portfolio of NHS customer accounts, support cash collection activities and help reduce overdue debt while maintaining positive customer relationships.

This is predominantly remote with attendance at the Semley office one day per month. We offer flexible working, a competitive salary of £27,500 and a comprehensive benefits package including pension, health plan and wellbeing support.

Qualifications

• Experience in office-based customer service, finance, administration or similar environment.
• Experience communicating professionally with customers via telephone and email.
• Strong communication and relationship-building skills.
• Good organisational skills with the ability to manage and prioritise a high-volume workload.
• Ability to investigate and resolve issues in a timely and professional manner.
• Good attention to detail and accurate record-keeping skills.
• Proactive approach with the ability to work independently and follow issues through to resolution.
• Competent user of Microsoft Office applications, particularly Excel and Outlook.

Responsibilities

• Manage and maintain a portfolio of NHS customer accounts.
• Monitor customer balances and proactively pursue payment of overdue invoices through telephone, email and written correspondence.
• Investigate and resolve billing, payment and accounts queries in collaboration with internal departments.
• Build and maintain positive working relationships with NHS finance teams and key customer contacts.
• Prioritise collection activity to support cash flow and debt reduction targets.
• Maintain accurate records of collection activities, customer communications and accounts statuses.
• Escalate complex issues where appropriate and support resolution with internal stakeholders.
• Work collaboratively across departments to resolve queries and improve payment performance.
• Identify opportunities to improve processes and enhance customer experience.
• Ensure customer accounts are managed in accordance with company policies and agreed procedures.

Skills

Customer service

Communication

Organisation

Issue resolution

Attention to detail

Proactive

Excel

Outlook

Tools

Excel

Outlook

Job description

Clinical Partners in the UK is seeking a proactive Credit Controller to join our Finance team. You will manage a portfolio of NHS customer accounts, support cash collection activities and help reduce overdue debt while maintaining positive customer relationships.

This is predominantly remote with attendance at the Semley office one day per month. We offer flexible working, a competitive salary of £27,500 and a comprehensive benefits package including pension, health plan and wellbeing support.