Admin & Clerical Opportunities – APPRENTICESHIP

Manchester University Hospitals NHS Foundation Trust; Trafford; Presencial; GBP 23 000 - 28 000; Tempo integral

Resumo da oferta

Manchester University Hospitals NHS Foundation Trust offers apprenticeship roles across reception, ward clerks and administrators. Training begins Day 1 with a line manager and Teams intro, followed by in-house sessions on the Oxford Road Campus. Monthly face-to-face sessions run for eight more months.

Duties include welcoming patients, managing appointments, handling enquiries, maintaining records, providing admin support and general office tasks to keep the service running smoothly.

Qualificações

• Clear communication and customer service abilities.
• Proficiency with IT and data handling.
• Attention to detail in record keeping.

Responsabilidades

• Welcoming and assisting patients at reception and handling inquiries.
• Managing appointments and clinic schedules to ensure smooth flow.
• Maintaining patient records in line with NHS policies.

Conhecimentos

Communication skills

IT skills

Attention to detail

Team working

Initiative

Patience

Formação académica

Customer service practitioner (level 2)

Descrição da oferta de emprego

A range of roles are available and full job descriptions will be provided at shortlisting for roles including receptionist, ward clerks. administrators etc. Duties may include:

• Welcoming and assisting patients at reception, providing a friendly and professional first point of contact for all visitors.
• Managing appointment bookings and clinic schedules, ensuring efficient use of clinical time and smooth patient flow throughout the service.
• Handling telephone and face-to-face enquiries from patients, carers, and healthcare professionals, offering clear information and resolving queries promptly and courteously.
• Maintaining accurate patient records and administrative documentation, ensuring data is entered and stored in line with NHS policies and confidentiality requirements.
• Providing administrative support to clinical and administrative colleagues, helping to coordinate daily operations and contribute to the effective running of the service.
• Assisting with general office duties, such as filing, scanning, and processing correspondence, to ensure the team functions efficiently.

Training

Your induction will begin with Day 1 with your line manager and a Teams introduction with your Skills Coach. This will be followed by In-house delivery on the last Wednesday and Thursday of your first month for face-to-face training on our Oxford Road Campus. You will be required to attend monthly face-to-face sessions with the delivery team for a further 8 months.

What happens at the end

MFT has 10 hospitals and Local Community Organisations. There are ample opportunities to progress into a Band 3 role or higher upon completion of the apprenticeship programme. With an 'Apprenticeship First' approach, there are further opportunities to gain qualifications.

Skills

• Communication skills
• IT skills
• Attention to detail
• Team working
• Initiative
• Patience

Key details

• Wage: £25,272 a year
• Working week: Roles will generally be Monday to Friday, however working hours and shift patterns may vary depending on the department. Full details of the working pattern will be discussed at interview.
• Hours: 37.5 hours per week
• Duration: 1 Year
• Start date: 2027-03-01
• Closing date: 2026-11-26
• Apprenticeship standard: Customer service practitioner (level 2)
• Training provider: MANCHESTER UNIVERSITY NHS FOUNDATION TRUST

About the employer

MFT is England’s largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022. We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.